TOEIC 聽力 Part 3 — 題目

段落

Woman: Thank you for calling Global Corp. My name is Sarah. How can I help you?
Man: Hi Sarah, I'm calling about order number 789-B. It was supposed to arrive yesterday, but it's still not here.
Woman: Let me check that for you... Yes, I see your order. It appears there was a slight delay at the distribution center. I sincerely apologize for the inconvenience. The updated tracking shows it should be delivered by tomorrow afternoon.
Man: Tomorrow afternoon? That's really cutting it close. I needed it for an event this weekend. Is there anything you can do to expedite it?
Woman: I understand your concern. Let me see if we can prioritize the delivery. While I can't guarantee same-day delivery, I'll put in a request to have it moved to the top of the delivery route. I'll also send you a confirmation email with the updated details.
Man: Okay, I appreciate that. I hope it arrives on time this time. What about the upcoming annual shareholder meeting? Is there any update on the venue confirmation?
Woman: I believe that information is being handled by the events department. I can transfer you or give you their direct number if you'd like?

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題目

What is the caller's order number?

選項

  1. A. 789-A
  2. B. 789-B ✓
  3. C. 987-B
  4. D. 879-B

正確答案

B. 789-B

解析

📖 文章翻譯 —
女：您好，感謝致電 Global Corp，我叫 Sarah，請問有什麼能為您服務的嗎？
男：你好 Sarah，我打來是關於訂單號 789-B 的。它本應該昨天送達，但到現在還沒到。
女：我幫您查一下… 好的，我看到您的訂單了。似乎在配送中心發生了一點延誤。對於造成的諸多不便，我深感抱歉。最新的追蹤顯示，它應該會在明天下午送達。
男：明天下午？那時間有點趕。我這個週末有個活動需要用到。您有什麼辦法能加快處理嗎？
女：我明白您的
📝 答案解析 —
正確答案是 "789-B"。在對話中，男性客戶明確說道：「我打來是關於訂單號 789-B 的。」（"I'm calling about order number 789-B."）。這直接提供了問題所需的訂單號碼。
💡 應試技巧 —
仔細聆聽對話開頭和客戶表明來電原因的部分，經常會直接帶出關鍵資訊，例如訂單號、姓名或問題的性質。
📊 錯誤選項分析 —
X) 789-A — 此選項與對話中提供的訂單號 789-B 不符。
X) 987-B — 此選項與對話中提供的訂單號 789-B 不符，數字順序不同。
X) 879-B — 此選項與對話中提供的訂單號 789-B 不符，數字順序不同。

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