TOEIC 聽力 Part 3 — 題目
段落
Store Manager: Good morning, Stellar Solutions. How can I help you?
Client: Hi, this is David Chen from Apex Corp. I’m calling about our office printer, the Model XJ-5000. It’s been malfunctioning all morning, showing an error code E-45, and printing is completely stalled.
Store Manager: Oh, I'm sorry to hear that, Mr. Chen. Error E-45 usually indicates a fuser unit issue. Is it completely down, or is it just producing poor quality prints?
Client: Completely down. We have a critical presentation to print by end of day, so this is quite urgent. We need someone to look at it as soon as possible. We're currently under the Premium Service contract.
Store Manager: Understood. Let me check our technician's availability. Our standard procedure is a 24-hour response time, but given the urgency and your contract level, I can see if we can expedite it. What’s your company’s full address and a contact number?
Client: It’s 123 Innovation Drive, Tech Park. The number is 555-123-4567. We’d appreciate any speed you can manage. This really impacts our workflow.
題目
What problem is Apex Corp experiencing with their printer?
選項
- A. The printer is making unusual noises.
- B. The printer is producing faded copies.
- C. The printer has stopped working entirely due to an error code. ✓
- D. The printer is running out of ink unexpectedly.
正確答案
C. The printer has stopped working entirely due to an error code.
解析
📖 文章翻譯 —
店經理：早安，Stellar Solutions。請問有什麼可以幫您的？
客戶：您好，我是 Apex Corp 的 David Chen。我打來是關於我們辦公室的印表機，型號是 XJ-5000。它從早上就一直故障，顯示錯誤代碼 E-45，而且完全無法列印。
店經理：哦，聽到這個消息我很遺憾，陳先生。錯誤代��� E-45 通常表示加熱組件有問題。是完全無法運作，還是只是列印品質不佳？
客戶：完全無法運作。我們今天下班前有非常重要的簡報要列印，所以這非常緊急。我們需要盡快派人來檢查。
📝 答案解析 —
正確答案是「印表機因錯誤代碼而完全停止運作」。客戶在對話中明確提到印表機「顯示錯誤代碼 E-45，而且完全無法列印」，這直接對應了選項的意思。店經理也確認了「完全無法運作」。
💡 應試技巧 —
聽到關鍵字「malfunctioning」（故障）、「error code」（錯誤代碼）和「completely stalled」（完全停擺），應優先尋找與「停止運作」或「故障」相關的選項。
📊 錯誤選項分析 —
X) 印表機發出異常噪音 — 對話中並未提及任何關於噪音的資訊。
X) 印表機列印褪色複印件 — 客戶描述是「完全無法列印」，而非列印品質不佳。
X) 印表機出乎意料地用完了墨水 — 對話中提到的是「錯誤代碼」和「加熱組件」問題，而非墨水耗盡。