TOEIC リスニング パート 3 — 問題
パッセージ
Woman: Thank you for calling TechSolutions, this is Sarah. How may I help you?
Mans: Hi Sarah, my name is John Smith. I'm calling about invoice number 789-B. I received it today, and there seems to be a discrepancy. I was charged for the premium cloud storage service, but I only signed up for the basic package.
Woman: Oh, I see. Let me pull up your account. Could you please confirm the email address associated with your account?
Mans: It's john.smith@email.com.
Woman: Thank you, Mr. Smith. I've found your account. I do see that you were indeed charged for the premium service. I sincerely apologize for this error. It seems like there was a glitch during the recent system update. We're still refining our data backup procedure to prevent such issues.
Mans: A glitch? So, I'm being charged for something I didn't order because of a system glitch?
Woman: To be clear, you were charged incorrectly. The premium service was added to your account in error. I will process a refund for the difference immediately. You should see the corrected amount reflected in your account within 2-3 business days. Would you like to retain the basic package?
Mans: Yes, please. Just make sure I'm only charged for that going forward.
Woman: Absolutely. I've adjusted your subscription to the basic package and initiated the refund. Again, I apologize for the inconvenience, Mr. Smith.
Mans: Alright. Thank you for resolving this, Sarah.
Woman: You're welcome. Please don't hesitate to call back if you have any further questions.
問題
How long will it take for the corrected amount to appear?
選択肢
- A. 2-3 business days ✓
- B. By the end of the day
- C. Within one business day
- D. Approximately one week
正解
A. 2-3 business days
解説
📖 本文の和訳 — TechSolutionsのサラと顧客のジョン・スミス氏の会話です。ジョン氏は、請求書に基本プランではなくプレミアム・クラウド・ストレージ・サービスの料金が誤って請求されていると指摘しています。サラ氏はアカウントを確認し、料金の誤りを認めます。
📝 正解の理由 — 男性は料金の誤りを指摘しており、女性は「I do see that you were indeed charged for the premium service.」と述べて料金の誤りを認めています。質問は「修正された金額はいつ表示されますか？」であり、これは料金の返金または調整の時期を尋ねています。この会話では具体的な時期は言及されていませんが、請求エラーの修正には通常2～3営業日かかるという一般的な知識に基づいて選択されたと考えられます。This question relies on implicit, real-world knowledge about billing corrections.
💡 実戦のコツ — Part 3/4 のビジネス／カスタマーサービス関連の会話では、「error correction」、「refund」、「adjustment」といったキーワードとともに、時間に関連する表現（business days, within X days, by the end of...）が登場する可能性が高いので、注意して聞き取りましょう。
📊 不正解分析 — X) By the end of the day — 会話の中で、その日のうちに処理が完了するという言及はありません。X) Within one business day — 明確な時間の約束はありません。X) Approximately one week — 一般的な請求エラー修正期間よりも長すぎます。