TOEIC リスニング パート 3 — 問題
パッセージ
Man: Hi, Ms. Evans. Thanks for taking my call. I wanted to discuss the renewal for our office maintenance contract.
Woman: Of course, Mr. Chen. We received your proposal. Some of the terms seem a bit higher than anticipated, particularly the rates for the specialized equipment servicing.
Man: I understand your concern. We've incorporated updated costs for parts and specialized labor, which accounts for the increase. However, we are open to negotiation on the overall package. Perhaps we could look at a longer commitment period in exchange for a slight reduction in the monthly retainer?
Woman: A longer commitment is something we could consider, especially given the upcoming elevator maintenance closure next month. We'll need reliable service during that period. What kind of reduction are you thinking of?
Man: We could potentially reduce the monthly retainer by 5% if you commit to a three-year term. We'd also like to discuss adding comprehensive HVAC servicing to the package, which is a new offering we're very excited about.
Woman: HVAC servicing wasn't in the original scope. Let me review this with my team, particularly the details about the elevator maintenance closure and how your extended coverage would apply. Can you send over a revised quote reflecting the 5% reduction for a three-year term and the HVAC details?
Man: Absolutely. I'll send that over by the end of the day. We value your business and are keen to find a mutually agreeable solution.
問題
What does the woman express concern about regarding the proposal?
選択肢
- A. The length of the contract term
- B. The cost of specialized equipment servicing ✓
- C. The inclusion of HVAC services
- D. The reliability during the elevator maintenance closure
正解
B. The cost of specialized equipment servicing
解説
📖 本文の和訳 — 男性: もしもし、エヴァンスさん。お電話ありがとうございます。オフィスメンテナンス契約の更新についてお話ししたくお電話しました。 女性: もちろんです、チェンさん。ご提案書は拝受いたしました。一部の条件、特に専門機器のメンテナンス料金が予想よりもいくらか高いようです。
📝 正解理由 — 女性は「一部の条件、特に専門機器のメンテナンス料金が予想よりもいくらか高いようです。」(Some of the terms seem a bit higher than anticipated, particularly the rates for the specialized equipment servicing.)と述べており、提案内容のうち「specialized equipment servicing」（専門機器のメンテナンス）の料金が予想より高いことについての懸念を明確に示しています。
💡 試験対策 — Part 3では、「concern」、「worried」、「troubled」のような懸念を示す単語や、それを内包する表現に注意を払いましょう。話の半分以上聞かなくても、関連語彙が出てくれば正解を選ぶことができます。
📊 不正解の選択肢の分析 — X) The contract term length — 契約期間の延長は男性によって提案されましたが、女性が直接懸念を表明した点ではありません。 X) The inclusion of HVAC services — HVACサービスの有無については、会話中に全く言及されていません。 X) The reliability during the elevator maintenance closure — エレベーターのメンテナンス停止中の信頼性については、話題に上っていません。