TOEIC リスニング パート 3 — 問題

パッセージ

Man: Hey Sarah, are you experiencing the network issues too? It's been incredibly slow all morning.
Woman: Hi Mark. Yes, I've noticed it as well. Accessing files on the server is taking ages. I've already logged a ticket with IT.
Man: Oh, good. I was about to do the same. Did they give you any estimate on resolution time?
Woman: Not yet, but they mentioned it's a widespread problem affecting multiple departments. They also reminded everyone to adhere strictly to the updated workplace safety guidelines regarding equipment usage to prevent further strain on the system.
Man: Right, I suppose that makes sense. Hopefully, they can get it sorted out quickly. It's hard to get anything done when the network is this sluggish.

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問題

What action has Sarah already taken?

選択肢

  1. A. She reported the problem to IT. ✓
  2. B. She is waiting for IT to contact her.
  3. C. She is trying to fix the network herself.
  4. D. She is unaware of the network issues.

正解

A. She reported the problem to IT.

解説

[KO]
📖 지문해석 — 남자가 서버 접속이 느리다고 하자, 여자는 자신도 같은 문제를 겪고 있으며 이미 IT 부서에 문제 보고(티켓 접수)를 했다고 답합니다. IT 부서에서는 아직 해결 예상 시간을 알려주지 않았지만, 시스템에 부하를 주지 않기 위해 장비 사용에 관한 최신 안전 지침을 준수할 것을 당부했다고 덧붙입니다.
📝 정답이유 — 여성은 "I've already logged a ticket with IT."라고 명확하게 말했습니다. 'logged a ticket with IT'는 'IT에 문제 보고를 했다'는 뜻으로, 이는 보기를 "She reported the problem to IT."와 정확히 일치합니다.
💡 실전팁 — Part 3/4에서는 대화 중 'already'와 같은 완료 부사를 주의 깊게 들으세요. 이는 특정 행동이 이미 완료되었음을 나타내는 중요한 단서가 됩니다.
📊 오답분석 —
X) She is waiting for IT to contact her. — 여자는 이미 티켓을 접수했다고 했지, IT의 연락을 기다린다고 말하지 않았습니다.
X) She is trying to fix the network herself. — 대화 내용 어디에서도 여성이 스스로 네트워크를 고치려 한다는 언급은 없습니다.
X) She is unaware of the network issues. — 여자는 "Yes, I've noticed it as well."라고 답하며 네트워크 문제를 인지하고 있음을 분명히 합니다.

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[JA]
📖 本文の和訳 — 男性がネットワークの遅さについて尋ねると、女性は自分もそれに気づいており、すでにIT部門にチケットを提出したと答えます。IT部門からはまだ解決時間の見積もりは得ていないものの、システムへのさらなる負荷を防ぐために、機器の使用に関する最新の安全ガイドラインを厳守するよう皆に通知があったと付け加えます。
📝 정답이유 — 女性は「I've already logged a ticket with IT.」とはっきりと述べています。これは「ITにチケットを記録した（＝問題を報告した）」という意味であり、選択肢「She reported the problem to IT.」と完全に一致します。
💡 실전팁 — Part 3/4 の会話では、「already」のような完了を表す副詞に注意して聞き取りましょう。これは、ある行動がすでに完了していることを示す重要な手がかりとなります。
📊 오답분석 —
X) She is waiting for IT to contact her. — 女性はすでにチケットを提出したと言っており、ITからの連絡を待っているとは述べていません。
X) She is trying to fix the network herself. — 会話のどこにも、女性が自分でネットワークを修理しようとしているという言及はあ��ません。
X) She is unaware of the network issues. — 女性は「Yes, I've noticed it as well.」と答えており、ネットワークの問題に気づいていることを明確に示しています。

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[TH]
📖 การแปลบทอ่าน — เมื่อผู้ชายถามเกี่ยวกับปัญหาเครือข่าย ผู้หญิงตอบว่าเธอสังเกตเห็นปัญหาเช่นกัน และได้แจ้งปัญหาไปยังฝ่าย IT แล้ว (log a ticket) ฝ่าย IT ยังไม่ได้แจ้งเวลาประมาณการแก้ไข แต่ได้แจ้งเตือนให้ทุกคนปฏิบัติตามแนวทางปฏิบัติด้านความปลอดภัยเกี่ยวกับการใช้อุปกรณ์ฉบับปรับปรุงใหม่ เพื่อป้องกันไม่ให้ระบบทำงานหนักเกินไป
📝 คำตอบที่ถูกต้อง — คำพูดที่ว่า "I've already logged a ticket with IT." เป็นคำกล่าวที่ชัดเจนของผู้หญิง ซึ่งหมายถึง "ฉันได้แจ้งปัญหาไปยังฝ่าย IT แล้ว" ซึ่งตรงกับตัวเลือก "She reported the problem to IT."
💡 เคล็ดลับสำหรับวันสอบ — ใน Part 3/4 ของข้อสอบ TOEIC ให้ตั้งใจฟังคำบุพบทที่แสดงการเสร็จสิ้น เช่น "already" เพราะคำเหล่านี้มักเป็นเบาะแสสำคัญที่บ่งบอกว่าการกระทำนั้นได้เสร็จสิ้นลงแล้ว
📊 การวิเคราะห์ตัวเลือกที่ผิด —
X) She is waiting for IT to contact her. — ผู้หญิงบอกว่าเธอได้แจ้งปัญหาไปแล้ว ไม่ได้บอกว่ากำลังรอให้ฝ่าย IT ติดต่อกลับ
X) She is trying to fix the network herself. — ไม่มีส่วนใดในบทสนทนาที่บ่งชี้ว่าผู้หญิงกำลังพยายามแก้ไขเครือข่ายด้วยตนเอง
X) She is unaware of the network issues. — ผู้หญิงตอบว่า "Yes, I've noticed it as well." แสดงให้เห็นอย่างชัดเจนว่าเธอรับทราบถึงปัญหาเครือข่าย

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[VI]
📖 Dịch đoạn văn — Người nam hỏi Sarah về sự cố mạng, và Sarah trả lời rằng cô ấy cũng nhận thấy tình trạng mạng chậm bất thường và đã "logged a ticket with IT" tức là đã báo cáo sự cố cho bộ phận IT. IT chưa đưa ra ước tính thời gian khắc phục nhưng đã nhắc nhở mọi người tuân thủ nghiêm ngặt các nguyên tắc an toàn mới về sử dụng thiết bị để tránh gây thêm áp lực cho hệ thống.
📝 Lý do chọn đáp án — Người phụ nữ nói rõ ràng: "I've already logged a ticket with IT." Cụm từ "logged a ticket with IT" có nghĩa là "đã báo cáo vấn đề cho IT", điều này hoàn toàn khớp với lựa chọn "She reported the problem to IT."
💡 Mẹo làm bài thi — Trong Part 3/4, hãy chú ý lắng nghe các trạng từ chỉ thời gian như "already". Chúng thường là manh mối quan trọng cho biết một hành động đã được hoàn thành.
📊 Phân tích lựa chọn sai —
X) She is waiting for IT to contact her. — Người phụ nữ đã nói rằng cô ấy đã gửi yêu cầu (ticket) chứ không nói đang chờ IT liên hệ.
X) She is trying to fix the network herself. — Không có thông tin nào trong đoạn hội thoại cho thấy người phụ nữ đang cố gắng tự sửa mạng.
X) She is unaware of the network issues. — Người phụ nữ trả lời "Yes, I've noticed it as well," cho thấy cô ấy hoàn toàn nhận thức được các vấn đề về mạng.

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[ID]
📖 Terjemahan Teks — Pria bertanya kepada Sarah apakah dia juga mengalami masalah jaringan, dan Sarah menjawab bahwa dia juga menyadarinya dan "sudah mencatat tiket dengan IT" (logged a ticket with IT). IT belum memberikan perkiraan waktu penyelesaian, tetapi telah mengingatkan semua orang untuk mematuhi panduan keselamatan terbaru mengenai penggunaan peralatan guna mencegah beban berlebih pada sistem.
📝 Alasan Memilih Jawaban — Wanita tersebut dengan jelas menyatakan, "I've already logged a ticket with IT." Frasa "logged a ticket with IT" berarti "telah melaporkan masalah ke IT", yang sepenuhnya sesuai dengan pilihan "She reported the problem to IT."
💡 Tips Hari Ujian — Dalam Part 3 & 4, dengarkan baik-baik kata-kata seperti "already". Kata ini sering kali merupakan petunjuk penting yang menunjukkan bahwa suatu tindakan telah selesai dilakukan.
📊 Analisis Pilihan yang Salah —
X) She is waiting for IT to contact her. — Wanita tersebut mengatakan dia sudah membuat laporan (tiket), bukan sedang menunggu IT menghubunginya.
X) She is trying to fix the network herself. — Tidak ada bagian dalam percakapan yang menyebutkan wanita tersebut mencoba memperbaiki jaringan sendiri.
X) She is unaware of the network issues. — Wanita menjawab, "Yes, I've noticed it as well," yang dengan jelas menunjukkan bahwa dia menyadari masalah jaringan tersebut.

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[MS]
📖 Terjemahan Petikan — Lelaki itu bertanya kepada Sarah sama ada dia juga menghadapi masalah rangkaian, dan Sarah menjawab bahawa dia juga menyedarinya dan "telah membuat laporan tiket dengan IT" (logged a ticket with IT). Pihak IT belum memberikan anggaran masa penyelesaian, tetapi telah mengingatkan semua orang untuk mematuhi garis panduan keselamatan terbaru mengenai penggunaan peralatan bagi mengelakkan beban berlebihan pada sistem.
📝 Sebab Jawapan Ini — Wanita itu dengan jelas menyatakan, "I've already logged a ticket with IT." Frasa "logged a ticket with IT" bermaksud "telah melaporkan masalah kepada IT", yang sangat sepadan dengan pilihan "She reported the problem to IT."
💡 Petua Hari Peperiksaan — Dalam Bahagian 3 & 4, dengarkan dengan teliti kata-kata seperti "already". Perkataan ini sering kali merupakan petunjuk penting yang menunjukkan bahawa sesuatu tindakan telah diselesaikan.
📊 Analisis Pilihan Salah —
X) She is waiting for IT to contact her. — Wanita itu menyatakan dia sudah membuat laporan (tiket), bukan sedang menunggu IT menghubunginya.
X) She is trying to fix the network herself. — Tiada bahagian dalam perbualan yang menyebutkan wanita itu cuba membaiki rangkaian itu sendiri.
X) She is unaware of the network issues. — Wanita itu menjawab, "Yes, I've noticed it as well," yang dengan jelas menunjukkan bahawa dia sedar akan isu rangkaian tersebut.

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[PT-BR]
📖 Tradução da Passagem — O homem pergunta a Sarah se ela também está tendo problemas de rede e ela responde que notou o mesmo e "já registrou um ticket com o TI" (logged a ticket with IT). O TI ainda não deu uma estimativa de tempo de resolução, mas alertou a todos para aderirem estritamente às diretrizes de segurança atualizadas sobre o uso de equipamentos para evitar sobrecarregar o sistema.
📝 Motivo da Resposta Correta — A mulher afirma claramente: "I've already logged a ticket with IT." A frase "logged a ticket with IT" significa "já registrei um ticket com o TI", o que corresponde exatamente à opção "She reported the problem to IT."
💡 Dica para o Dia da Prova — Nas Partes 3 e 4, preste muita atenção a advérbios como "already". Eles são frequentemente pistas importantes que indicam que uma ação já foi concluída.
📊 Análise das Opções Erradas —
X) She is waiting for IT to contact her. — A mulher disse que já abriu um ticket, não que está esperando o TI entrar em contato.
X) She is trying to fix the network herself. — Não há menção na conversa de que a mulher esteja tentando consertar a rede sozinha.
X) She is unaware of the network issues. — A mulher respondeu: "Yes, I've noticed it as well," indicando claramente que ela está ciente dos problemas de rede.

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[MY]
📖 မြန်မာဘာသာဖြင့် အခန်းဆက် အမည် • — အမျိုးသားက Sarah ကို ကွန်ရက် ပြဿနာကို ကြုံတွေ့ရသလားလို့ မေးတဲ့အခါ Sarah က သူလည်း သတိထားမိကြောင်းနဲ့ "IT ကို တိုင်ချက်ဖွင့်ပြီးပါပြီ" (logged a ticket with IT) လို့ ပြန်ပြောပါတယ်။ IT က ဖြေရှင်းဖို့ အချိန်ကို မခန့်မှန်းရသေးပေမယ့် စနစ်ကို ပိုမို အလေးမကျဉ်းစေဖို့ ပစ္စည်းသုံးစွဲမှုနဲ့ ပတ်သက်တဲ့ နောက်ဆုံးရထားတဲ့ လုံခြုံရေး လမ်းညွှန်ချက်တွေကို လိုက်နာဖို့ အားလုံးကို သတိပေးထားတယ်လို့ ဆိုပါတယ်။
📝 အကြောင်းရင်း • — အမျိုးသမီးက "I've already logged a ticket with IT." လို့ ရှင်းလင်းစွာ ပြောကြားခဲ့ပါတယ်။ "logged a ticket with IT" ဆိုတဲ့ စကားစုဟာ "IT ကို ပြဿနာ တိုင်ကြားခဲ့တယ်" လို့ အဓိပ္ပာယ်ရပြီး "She reported the problem to IT." ဆိုတဲ့ အဖြေနဲ့ ကိုက်ညီပါတယ်။
💡 စာမေးပွဲနေ့ အကြံပြုချက် • — Part 3 နဲ့ 4 မှာ "already" လိုမျိုး "ပြီးပါပြီ" လို့ ဆိုလိုတဲ့ စကားလုံးတွေကို ဂရုတစိုက် နားထောင်ပါ။ ဒီလို စကားလုံးတွေက တစ်စုံတစ်ရာ ပြီးဆုံးသွားပြီဆိုတဲ့ အရေးကြီးတဲ့ အရိပ်အမြွက်တစ်ခု ဖြစ်ပါတယ်။
📊 မှားယွင်းသော အဖြေများ ခွဲခြမ်းစိတ်ဖြာ • —
X) She is waiting for IT to contact her. — အမျိုးသမီးက IT ကို တိုင်ကြားပြီးပြီလို့ ပြောပါတယ်၊ IT က ဆက်သွယ်ဖို့ စောင့်နေတယ်လို့ မဟုတ်ပါဘူး။
X) She is trying to fix the network herself. — ဆွေးနွေးခန်းမှာ အမျိုးသမီးက ကွန်ရက်ကို ကိုယ်တိုင် ပြင်ဖို့ ကြိုးစားနေတယ်ဆိုတဲ့ အချက်ကို ဘယ်မှာမှ ဖော်ပြမထားပါဘူး။
X) She is unaware of the network issues. — အမျိုးသမီးက "Yes, I've noticed it as well." လို့ ပြန်ပြောတာကြောင့် ကွန်ရက် ပြဿနာကို သူ သိရှိနားလည်ကြောင်း ရှင်းလင်းစွာ ဖော်ပြနေပါတယ်။

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[ZH-TW]
📖 文章翻譯 —
男：嗨莎拉，你也遇到網路問題了嗎？一整個早上都超級慢。
女：嗨馬克。是的，我也有注意到。存取伺服器上的檔案花了非常久的時間。我已經向 IT 單位呈報了一個問題單了。
男：喔，太好了。我正打算做一樣的事。他們有給你預計的處理時間嗎？
女：還沒有，但他們提到這是一個普遍的問題，影響了多個部門。他們也提醒大家要嚴格遵守關於設備使用的更新版職場安全指南，以防止對系統造成進一步的壓力。
男：對，我想也是。

📝 答案解析 — 正確答案是「她向 IT 單位呈報了問題」。根據對話內容，女士明確說了「I've already logged a ticket with IT」，直接回答了她已經採取了什麼行動。這是一個直接的聽力理解題，關鍵在於聽出「logged a ticket with IT」的含義，即向 IT部門報告問題。

💡 應試技巧 — 鎖定關鍵動詞和動詞片語。當問題詢問「做了什麼」時，應特別留意對話中人物採取的動作，通常由動詞或動詞片語來表達。在此題中，「logged a ticket」是關鍵線索，指示了已採取的行動。

📊 錯誤選項分析 —
X) 她正在等待 IT 聯繫她 — 對話中並未提及她正在等待 IT 的回覆，而是她主動呈報了問題。
X) 她正試圖自己修復網路 — 對話中沒有任何跡象表明她在自行修復，反而表明她尋求了 IT 支援。
X) 她沒有意識到網路問題 — 女士明確表示「Yes, I've noticed it as well」，說明她清楚知道網路問題。
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[EN]
📖 Passage Translation — The man asks Sarah if she is experiencing network issues, and she replies that she has noticed it as well and has "already logged a ticket with IT." IT has not provided a resolution time estimate yet but has reminded everyone to strictly adhere to updated safety guidelines regarding equipment usage to prevent further system strain.
📝 Why this answer — The woman explicitly states, "I've already logged a ticket with IT." The phrase "logged a ticket with IT" means "reported the problem to IT," which precisely matches the correct option "She reported the problem to IT."
💡 Test-day tip — In Part 3 and 4, listen carefully for time expressions like "already." These are often key indicators that an action has been completed.
📊 Wrong-option analysis —
X) She is waiting for IT to contact her. — The woman states she has already submitted a ticket, not that she is waiting for IT to contact her.
X) She is trying to fix the network herself. — There is no mention in the conversation of the woman attempting to fix the network on her own.
X) She is unaware of the network issues. — The woman replies, "Yes, I've noticed it as well," clearly indicating she is aware of the network problems.

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