지문

Woman: Hello, I'm calling about a problem with a recently purchased smart blender.
Man: I'm sorry to hear that. Could you please provide your order number and a brief description of the issue?
Woman: Certainly. The order number is #23589. The blender stops working intermittently, especially when blending tougher ingredients. It's quite frustrating.
Man: I understand. We can arrange for a pick-up and send you a replacement immediately. Would that be suitable?
Woman: Yes, that would be perfect. Thank you for the quick resolution.
Man: You're welcome. We aim to ensure customer satisfaction. I'll send you a confirmation email shortly with the details for the pick-up and replacement.

문제 (3)

• 문제 1: What information does the man first request from the woman?
• 문제 2: What solution does the man propose?
• 문제 3: What is the primary reason for the woman's call?