TOEIC 聽力 Part 3 — 題目

段落

Man: Hi Sarah, it's Mark from IT support. I'm calling about the issue you reported with your laptop.
Woman: Oh, hi Mark. Yes, it's been quite frustrating. I can't seem to connect to the office network at all this morning.
Man: Understood. Let's see if we can get that sorted out for you. Have you tried restarting your device yet?
Woman: Yes, I have. Several times, actually. It connects briefly after a reboot, but then it drops again. It’s almost like a faulty car rental agreement where the terms keep changing.
Man: That's an unusual symptom. Let me check your network settings remotely. Could you confirm your employee ID for verification?
Woman: Sure, it's S-4578. I've got a deadline for the marketing proposal, so I really need this fixed soon. The submission process requires network access.
Man: I see. Okay, I'm accessing your system now. It looks like there might be an IP address conflict. I'll try to reconfigure that for you. Please bear with me for a moment.
Woman: No problem, take your time. Just let me know if you need anything else from my end.

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題目

What is the primary issue the technician is addressing?

選項

  1. A. Network connectivity problems ✓
  2. B. Software installation failure
  3. C. Printer malfunction
  4. D. Data recovery request

正確答案

A. Network connectivity problems

解析

📖 文章翻譯 —
男：嗨 Sarah，我是 IT 支援的 Mark。我打電話是關於妳報告的筆記型電腦問題。
女：喔，嗨 Mark。是的，這實在令人沮喪。我今天早上完全無法連接到公司網路。
男：了解。讓我們看看能不能為妳解決。妳有試過重啟妳的裝置了嗎？
女：是的，我試過了。實際上，試了好幾次。重啟後它會短暫連接，但隨後又斷線了。這感覺就像一份有問題的汽車租賃協議，條款不斷在變。
男：這真是個不尋常的症狀。讓我在遠端檢查妳的網路設定。妳可以…
選項：["網路連線問題","軟體安裝失敗","印表機故障","資料救援請求"]

📝 答案解析 —
正確答案是「網路連線問題」。對話中，女士清楚地說「I can't seem to connect to the office network at all this morning.」（我今天早上完全無法連接到公司網路），並且「It connects briefly after a reboot, but then it drops again.」（重啟後它會短暫連接，但隨後又斷線了）。這直接指向網路連線的故障，是IT人員需要解決的主要問題。

💡 應試技巧 —
聽到關鍵字「connect to the office network」、「connect」、「drops again」時，立刻連結到「網路連線」相關的選項。注意對話中描述問題的持續性和重複性，有助於確認問題的核心。

📊 錯誤選項分析 —
X) 軟體安裝失敗 — 對話中沒有提及任何關於安裝軟體失敗的資訊。
X) 印表機故障 — 對話內容完全與印表機無關，僅討論電腦連線問題。
X) 資料救援請求 — 女士沒有提到任何關於資料遺失或需要救援的請求，問題集中在網路連線。

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