TOEIC 聽力 Part 3 — 題目
段落
Man: Hi Sarah, it's Mark from IT support. I'm calling about the issue you reported with your laptop.
Woman: Oh, hi Mark. Yes, it's been quite frustrating. I can't seem to connect to the office network at all this morning.
Man: Understood. Let's see if we can get that sorted out for you. Have you tried restarting your device yet?
Woman: Yes, I have. Several times, actually. It connects briefly after a reboot, but then it drops again. It’s almost like a faulty car rental agreement where the terms keep changing.
Man: That's an unusual symptom. Let me check your network settings remotely. Could you confirm your employee ID for verification?
Woman: Sure, it's S-4578. I've got a deadline for the marketing proposal, so I really need this fixed soon. The submission process requires network access.
Man: I see. Okay, I'm accessing your system now. It looks like there might be an IP address conflict. I'll try to reconfigure that for you. Please bear with me for a moment.
Woman: No problem, take your time. Just let me know if you need anything else from my end.
題目
What verification does the technician need?
選項
- A. Date of birth
- B. Employee ID ✓
- C. Last four digits of phone number
- D. Home address
正確答案
B. Employee ID
解析
📖 文章翻譯 —
男：嗨，Sarah，我是IT支援的Mark。我打電話來是關於妳報告的筆記型電腦問題。
女：喔，嗨，Mark。是的，這真的很令人沮喪。我今天早上完全無法連線到公司網路。
男：了解。我們來看看能否為妳解決。妳有試過重新啟動妳的裝置嗎？
女：有，我試過了。事實上，試了好幾次。重新開機後它會短暫連線，但之後又中斷了。這幾乎就像一份有問題的汽車租賃協議，條款不斷在變。
男：這是一種不尋常的症狀。讓我在遠端檢查妳的網路設定。妳能提供...
選項：["出生日期","員工識別碼","電話號碼末四碼","住家地址"]
Correct answer index (0-based): 1
📝 答案解析 —
正確答案是「員工識別碼」。對話中，IT人員Mark提到他需要「檢查妳的網路設定」、通常在進行遠端存取或進行帳戶安全驗證時，IT部門會要求員工出示他們的員工識別碼作為身份確認。其他選項如出生日期、電話號碼末四碼或住家地址，通常不是IT部門遠端存取網路設定時所需的驗證資訊。
💡 應試技巧 —
在聽到IT人員或客服人員要求提供個人資訊以進行驗證時，預想他們通常需要的是與工作或帳戶直接相關的識別資訊，而不是一般性的個人隱私資料。
📊 錯誤選項分析 —
X) 出生日期 — 這通常是更個人化的安全問題，IT部門遠端處理網路問題時較少直接要求。
X) 電話號碼末四碼 — 這個資訊有時會被用作輔助驗證，但不是首選或標準的IT網路診斷驗證。
X) 住家地址 — 這與遠端存取公司網路設定的安全驗證無關。