TOEIC 聽力 Part 3 — 題目

段落

Man: Hi Sarah, it's Mark from IT support. I'm calling about the issue you reported with your laptop.
Woman: Oh, hi Mark. Yes, it's been quite frustrating. I can't seem to connect to the office network at all this morning.
Man: Understood. Let's see if we can get that sorted out for you. Have you tried restarting your device yet?
Woman: Yes, I have. Several times, actually. It connects briefly after a reboot, but then it drops again. It’s almost like a faulty car rental agreement where the terms keep changing.
Man: That's an unusual symptom. Let me check your network settings remotely. Could you confirm your employee ID for verification?
Woman: Sure, it's S-4578. I've got a deadline for the marketing proposal, so I really need this fixed soon. The submission process requires network access.
Man: I see. Okay, I'm accessing your system now. It looks like there might be an IP address conflict. I'll try to reconfigure that for you. Please bear with me for a moment.
Woman: No problem, take your time. Just let me know if you need anything else from my end.

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題目

Why does the woman need her laptop fixed urgently?

選項

  1. A. She needs to finalize a car rental agreement.
  2. B. She is experiencing a critical system failure.
  3. C. She has a marketing proposal deadline. ✓
  4. D. IT needs to perform remote maintenance.

正確答案

C. She has a marketing proposal deadline.

解析

📖 文章翻譯 —
男：哈囉 Sarah，我是 IT 技術支援的 Mark。我打電話是關於你報告的筆記型電腦問題。
女：噢，哈囉 Mark。是的，這很令人沮喪。我今天早上完全無法連接到辦公室網路。
男：明白了。讓我們看看能不能為你解決。你試過重新啟動你的裝置了嗎？
女：是的，我試過了。實際上，試了好幾次。重新啟動後可以短暫連接，但很快又斷線了。這感覺就像一份有問題的汽車租賃協議，條款一直在變。
男：這是一種不尋常的現象。讓我遠端檢查你的網路設定。你可以…

選項：["她需要完成一份汽車租賃協議。","她遇到了關鍵系統故障。","她有一個行銷提案的截止日期。","IT 需要執行遠端維護。"]
📝 答案解析 — 正確答案是 2)。對話中，女子說「無法連接到辦公室網路」，並且「重新啟動後可以短暫連接，但很快又斷線了」，這明確描述了「關鍵系統故障」(critical system failure)，因為網路連接是她完成工作的重要系統。選項 1 錯在「汽車租賃協議」只是比喻，不是實際需求。
💡 應試技巧 — 注意聽取對話中描述問題的具體細節，例如「無法連接網路」、「斷線」，這些是判斷系統問題的直接線索，而非比喻的內容。
📊 錯誤選項分析 —
1) 她需要完成一份汽車租賃協議。 — 女子僅用汽車租賃協議來比喻網路不穩定的情況，並非她實際需要處理的事項。
3) 她有一個行銷提案的截止日期。 — 對話中完全沒有提到任何關於行銷提案或截止日期的資訊。
4) IT 需要執行遠端維護。 — 雖然 IT 說要「遠端檢查」，但這只是 IT 的解決方法，並非女子需要筆電修好的「原因」。

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