TOEIC 聽力 Part 3 — 題目
段落
Man: Hi Sarah, it's Mark from IT support. I'm calling about the issue you reported with your laptop.
Woman: Oh, hi Mark. Yes, it's been quite frustrating. I can't seem to connect to the office network at all this morning.
Man: Understood. Let's see if we can get that sorted out for you. Have you tried restarting your device yet?
Woman: Yes, I have. Several times, actually. It connects briefly after a reboot, but then it drops again. It’s almost like a faulty car rental agreement where the terms keep changing.
Man: That's an unusual symptom. Let me check your network settings remotely. Could you confirm your employee ID for verification?
Woman: Sure, it's S-4578. I've got a deadline for the marketing proposal, so I really need this fixed soon. The submission process requires network access.
Man: I see. Okay, I'm accessing your system now. It looks like there might be an IP address conflict. I'll try to reconfigure that for you. Please bear with me for a moment.
Woman: No problem, take your time. Just let me know if you need anything else from my end.
題目
What is the technician going to attempt to fix?
選項
- A. A faulty power supply
- B. An IP address conflict ✓
- C. A corrupted operating system
- D. An outdated software program
正確答案
B. An IP address conflict
解析
📖 文章翻譯 — 男：嗨，Sarah，我是 IT 技術支援的 Mark。我打電話來是關於你報告的筆記型電腦問題。
女：喔，嗨，Mark。是的，這真的很令人沮喪。我今天早上完全無法連接到辦公室網路。
男：了解。我們來看看能不能為你解決。你已經嘗試重新啟動你的裝置了嗎？
女：是的，我試過了。實際上試了好幾次。重新啟動後可以短暫連線，但之後又斷開了。這幾乎就像一份有問題的汽車租賃協議，條款不斷變換。
男：這是一個不尋常的症狀。我來遠端檢查你的網路設定。你可不可以…
（問題：技術人員將嘗試修復什麼問題？）
（選項：A) 有故障的電源供應器 B) IP 位址衝突 C) 損壞的作業系統 D) 過時的軟體程式）
📝 答案解析 — 正確答案是 B) IP 位址衝突。對話中提到「完全無法連接到辦公室網路」以及「重新啟動後可以短暫連線，但之後又斷開」，這是一個典型的 IP 位址衝突的症狀，其中裝置可能暫時獲得一個 IP 位址，但隨後因衝突而失效。對話中沒有暗示電源、作業系統或軟體的問題。
💡 應試技巧 — 當聽到描述網路連線問題時，仔細聆聽「間歇性」或「偶爾」出現的症狀，因為這類情況常與 IP 位址分配或網路衝突有關，而非硬體或系統本身的嚴重故障。
📊 錯誤選項分析 — A) 有故障的電源供應器 — 對話中沒有提及任何關於電源指示燈、斷電或啟動問題的線索，此選項與聽力內容無關。C) 損壞的作業系統 — 雖然損壞的作業系統可能導致連線問題，但對話中沒有出現系統崩潰、藍屏或程式錯誤等典型跡象。D) 過時的軟體程式 — 軟體過時通常會導致功能無法使用或效能下降，而不是間歇性且迅速斷開的網路連線問題。