TOEIC リスニング パート 3 — 問題

パッセージ

Man: Hi Sarah, it's Mark from Marketing. I'm having some trouble with my computer. It’s running incredibly slow, and applications keep freezing.
Woman: Oh, that's no good, Mark. Have you tried restarting it?
Man: Yes, I’ve restarted it twice already, and it hasn’t made much difference. I was trying to access the shared drive to get the latest presentation files for the client meeting tomorrow.
Woman: Hmm, okay. Let me check your system remotely. Can you give me your employee ID?
Man: Sure, it’s M4582. I was hoping to get this sorted quickly because I also need to confirm our booking for Conference Room B for that meeting.

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問題

What is a likely reason Sarah is helping Mark?

選択肢

  1. A. Mark is her supervisor
  2. B. She is in charge of IT support ✓
  3. C. Mark is a new employee
  4. D. She needs the presentation files

正解

B. She is in charge of IT support

解説

📖 本文の和訳
男性：こんにちは、サラ。マーケティング部のマークです。パソコンでちょっと問題が起きてしまって。動作が信じられないほど遅くて、アプリケーションがフリーズし続けるんです。
女性：あら、それは困ったわね、マーク。再起動は試してみた？
男性：はい、すでに２回再起動しましたが、あまり変わりません。明日のクライアント会議用に最新のプレゼンテーションファイルを取得するために、共有ドライブにアクセスしようとしていました。
女性：うーん、わかったわ。システムをリモートで確認してみるわね。社員番号を教えてくれる？
男性：はい、M4582です。すぐに解決したかったんです。なぜなら、カンファレンスの予約も確認する必要があるからです。

📝 정답이유
Sarah that Mark helping reason is she IT technical support in charge is because. Mark computer "running incredibly slow" (very slowly operating) and "applications keep freezing" (programs continuously stop) experiencing technical problems speaking, Sarah "check your system remotely" (system remotely checking will do) suggesting IT expert like acting. Employee ID asking also IT support procedure part implies.

💡 실전팁
Part 3 in specific person specific action doing reason asking problem, that person said problem or need recipient reaction and proposal connecting logical relationship grasping important is. Here Sarah "check your system remotely" proposal her role IT support showing.

📊 오답분석
X) Mark is her supervisor — Mark, Sarah to IT problem explaining and help asking, this generally supervisor subordinate to doing way not is.
X) Mark is a new employee — Mark new employee being hint conversation in at all not exists. He shared drive access and presentation file need mentioning work related situation explaining.
X) She needs the presentation files — Sarah Mark shared drive access not being situation hearing but, she directly those files need saying not did. Her main interest Mark computer problem solving in is.

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