TOEIC 리딩 파트 7 — 문제

지문

Chat Transcript

Agent: Hello! Thank you for contacting Support. My name is Alex. How can I help you today?

Customer: Hi Alex. I tried to pay for my order online, but it failed.

Agent: I'm sorry to hear that. Can you tell me more about what happened?

Customer: I was using the online payment system on your website. I entered my card details, and when I clicked 'submit,' I got an error message.

Agent: Okay. Did the error message say anything specific?

Customer: It just said 'Transaction failed. Please try again or use a different method.'

Agent: Thank you for that information. It sounds like there might be an issue with the payment system processing your card. Have you checked with your bank to see if there were any issues on their end?

Customer: No, I haven't yet. I wanted to check with you first.

Agent: Understood. Sometimes, banks decline transactions for security reasons. If your bank confirms everything is fine, we can try a few other things on our end to see if we can get the online payment system to accept your card, or you can try another payment method.

Customer: Okay, I'll call my bank now. Thanks for your help, Alex.

Agent: You're welcome! Please let us know how it goes.

지문 전체 보기 →

문제

What information did the customer provide about the error?

보기

  1. A. The error was related to shipping.
  2. B. The website was down.
  3. C. A specific error code was displayed.
  4. D. The transaction was declined. ✓

정답

D. The transaction was declined.

해설

[KO]
📖 지문해석 — 고객은 온라인 주문 결제를 시도했지만 실패했다고 말합니다. 자세한 설명을 요청받았을 때, 고객은 웹사이트 결제 시스템을 사용했으며 카드 정보를 입력한 후 'submit'을 클릭했을 때 오류 메시지가 나타났다고 말했습니다.
📝 정답이유 — 고객은 "I entered my card details, and when I clicked 'submit,' I got an error message. It just said 'Transaction failed. Please try again or use a different method.'"라고 말하며 오류 메시지의 내용을 구체적으로 설명했습니다. 이는 거래가 거부되었음을 나타냅니다.
💡 실전팁 — Part 7에서 'What information did the customer provide?'와 같은 질문은 고객이나 화자가 제공한 구체적인 사실이나 세부 사항을 묻습니다. 오류 메시지나 문제 상황에 대한 고객의 직접적인 진술을 찾아 연결하는 데 집중하세요.
📊 오답분석 —
X) The error was related to shipping. — 지문에서 오류가 배송과 관련되었다는 언급은 전혀 없습니다.
X) The website was down. — 웹사이트가 다운되었다는 정보 대신, 결제 시스템에서 오류가 발생했다고만 언급했습니다.
X) A specific error code was displayed. — 고객은 오류 메시지가 'Transaction failed. Please try again or use a different method.'라고만 했으며, 구체적인 오류 코드가 표시되었다고 말하지 않았습니다.

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[JA]
📖 本文の和訳 — お客様はオンラインでの注文の支払いを試みましたが、失敗したと述べています。詳細を尋ねられた際、お客様はウェブサイトの支払いシステムを使用し、カード情報を入力して「submit」をクリックしたときにエラーメッセージが表示されたと説明しました。
📝 正解理由 — お客様は「カード情報を入力し、「submit」をクリックしたときにエラーメッセージが表示されました。メッセージには単に「Transaction failed. Please try again or use a different method.」と表示されました。」と述べ、エラーメッセージの内容を具体的に説明しています。これは取引が拒否されたことを示唆しています。
💡 実践的ヒント — Part 7 で「お客様はどのような情報を提供しましたか？」といった質問では、顧客や発話者が提供した具体的な事実や詳細を尋ねています。エラーメッセージや問題状況に関する顧客の直接的な発言を探し、それと一致する選択肢を選ぶことに集中してください。
📊 間違い選択肢分析 —
X) Shipping-related error. — 配送に関連するエラーが発生したという言及は、本文中には一切ありません。
X) The website was down. — ウェブサイトがダウンしていたという情報はなく、支払いシステムでエラーが発生したとだけ述べられています。
X) A specific error code was displayed. — お客様はエラーメッセージが「Transaction failed. Please try again or use a different method.」とだけ表示されたと述べており、具体的なエラーコードが表示されたとは言っていません。

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[TH]
📖 การแปลบทอ่าน — ลูกค้าแจ้งว่าเขาพยายามชำระเงินค่าสั่งซื้อทางออนไลน์ แต่ไม่สำเร็จ เมื่อถูกถามถึงรายละเอียด ลูกค้าระบุว่าเขาใช้ระบบชำระเงินออนไลน์บนเว็บไซต์ของคุณ และเมื่อเขาป้อนรายละเอียดบัตรแล้วคลิก 'submit' ก็ได้รับข้อความแสดงข้อผิดพลาด
📝 เหตุผลที่เลือกคำตอบ — ลูกค้าระบุว่า "ฉันป้อนรายละเอียดบัตรของฉัน และเมื่อฉันคลิก 'submit' ฉันได้รับข้อความแสดงข้อผิดพลาด มันแค่บอกว่า 'Transaction failed. Please try again or use a different method.'" ซึ่งเป็นการให้ข้อมูลที่เฉพาะเจาะจงเกี่ยวกับข้อความแสดงข้อผิดพลาด ซึ่งบ่งชี้ว่าธุรกรรมถูกปฏิเสธ
💡 เคล็ดลับสำหรับวันสอบ — สำหรับคำถามประเภท "ข้อมูลใดที่ลูกค้าให้เกี่ยวกับข้อผิดพลาด?" ใน Part 7 ให้มองหาการอ้างอิงโดยตรงจากข้อความที่ลูกค้าหรือผู้พูดให้รายละเอียดเกี่ยวกับสาเหตุหรือลักษณะของปัญหา คำตอบที่ถูกต้องมักจะอ้างอิงคำพูดหรือคำอธิบายของลูกค้าอย่างแม่นยำ
📊 การวิเคราะห์ตัวเลือกที่ไม่ถูกต้อง —
X) The error was related to shipping. — ไม่มีส่วนใดของบทสนทนาที่กล่าวถึงว่าข้อผิดพลาดเกี่ยวข้องกับการจัดส่ง
X) The website was down. — ลูกค้าระบุว่าพวกเขาได้รับข้อความแสดงข้อผิดพลาด แต่ไม่ได้บอกว่าเว็บไซต์ล่ม
X) A specific error code was displayed. — ลูกค้าระบุข้อความแสดงข้อผิดพลาด แต่ไม่ได้กล่าวถึงการแสดงรหัสข้อผิดพลาดที่เฉพาะเจาะจง

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[VI]
📖 Dịch đoạn văn — Khách hàng cho biết họ đã cố gắng thanh toán cho đơn hàng của mình trực tuyến nhưng không thành công. Khi được yêu cầu cung cấp thêm chi tiết, khách hàng giải thích rằng họ đã sử dụng hệ thống thanh toán trực tuyến trên trang web của bạn và sau khi nhập thông tin thẻ, họ đã nhận được thông báo lỗi khi nhấp vào 'submit'.
📝 Lý do chọn câu trả lời — Khách hàng đã cung cấp thông tin cụ thể về thông báo lỗi, nói rằng: "Tôi đã nhập chi tiết thẻ của mình, và khi tôi nhấp vào 'submit,' tôi nhận được một thông báo lỗi. Nó chỉ nói 'Transaction failed. Please try again or use a different method.'" Điều này cho thấy giao dịch đã bị từ chối.
💡 Mẹo làm bài thi — Đối với câu hỏi về thông tin khách hàng cung cấp, hãy tìm kiếm các chi tiết cụ thể mà khách hàng đưa ra về tình huống. Câu trả lời đúng thường sẽ nêu bật nội dung chính xác của thông báo lỗi hoặc mô tả vấn đề mà khách hàng gặp phải.
📊 Phân tích lựa chọn sai —
X) The error was related to shipping. — Không có thông tin nào trong đoạn hội thoại đề cập đến việc lỗi liên quan đến vận chuyển.
X) The website was down. — Khách hàng cho biết họ gặp lỗi thanh toán, không phải là trang web bị sập.
X) A specific error code was displayed. — Khách hàng đã trích dẫn nội dung thông báo lỗi, nhưng không đề cập đến bất kỳ mã lỗi cụ thể nào được hiển thị.

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[ID]
📖 Terjemahan Teks — Pelanggan menyatakan bahwa mereka mencoba membayar pesanan secara online tetapi gagal. Ketika diminta rincian lebih lanjut, pelanggan menjelaskan bahwa mereka menggunakan sistem pembayaran online di situs web Anda dan setelah memasukkan detail kartu mereka, mereka menerima pesan kesalahan saat mengklik 'submit'.
📝 Alasan memilih jawaban — Pelanggan memberikan informasi spesifik tentang pesan kesalahan, menyatakan: "Saya memasukkan detail kartu saya, dan ketika saya mengklik 'submit,' saya mendapat pesan kesalahan. Pesan itu hanya mengatakan 'Transaction failed. Please try again or use a different method.'" Ini menunjukkan bahwa transaksi ditolak.
💡 Tips Ujian — Untuk pertanyaan yang menanyakan informasi yang pelanggan berikan, cari detail spesifik yang disediakan oleh pelanggan tentang masalah tersebut. Jawaban yang benar biasanya akan mengutip dengan tepat apa yang dikatakan pelanggan tentang pesan kesalahan atau deskripsi masalah mereka.
📊 Analisis pilihan jawaban salah —
X) The error was related to shipping. — Tidak ada penyebutan dalam percakapan bahwa kesalahan tersebut terkait dengan pengiriman.
X) The website was down. — Pelanggan melaporkan pesan kesalahan pembayaran, bukan bahwa situs web sedang offline.
X) A specific error code was displayed. — Pelanggan mengutip teks pesan kesalahan, tetapi tidak menyebutkan adanya kode kesalahan tertentu yang ditampilkan.

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[MS]
📖 Terjemahan Petikan — Pelanggan menyatakan bahawa mereka cuba membayar pesanan mereka secara dalam talian tetapi gagal. Apabila diminta butiran lanjut, pelanggan menjelaskan bahawa mereka menggunakan sistem pembayaran dalam talian di laman web anda dan selepas memasukkan butiran kad mereka, mereka menerima mesej ralat apabila mengklik 'submit'.
📝 Sebab pemilihan jawapan — Pelanggan memberikan maklumat khusus tentang mesej ralat, menyatakan: "Saya memasukkan butiran kad saya, dan apabila saya mengklik 'submit,' saya mendapat mesej ralat. Ia hanya berkata 'Transaction failed. Please try again or use a different method.'" Ini menunjukkan bahawa transaksi tersebut telah ditolak.
💡 Petua Peperiksaan — Untuk soalan mengenai maklumat yang diberikan oleh pelanggan, cari butiran spesifik yang pelanggan berikan mengenai isu tersebut. Jawapan yang betul selalunya akan memetik dengan tepat apa yang dikatakan pelanggan tentang mesej ralat atau penerangan masalah mereka.
📊 Analisis pilihan jawapan salah —
X) The error was related to shipping. — Tiada sebutan dalam perbualan bahawa ralat tersebut berkaitan dengan penghantaran.
X) The website was down. — Pelanggan melaporkan mesej ralat pembayaran, bukan bahawa tapak web sedang tidak berfungsi.
X) A specific error code was displayed. — Pelanggan memetik teks mesej ralat, tetapi tidak menyebutkan sebarang kod ralat khusus yang dipaparkan.

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[PT-BR]
📖 Tradução da Passagem — O cliente informou que tentou pagar seu pedido online, mas falhou. Quando solicitado mais detalhes, o cliente explicou que usou o sistema de pagamento online no seu site e, após inserir os detalhes do cartão, recebeu uma mensagem de erro ao clicar em 'submit'.
📝 Razão da resposta correta — O cliente forneceu informações específicas sobre a mensagem de erro, afirmando: "Eu inseri os detalhes do meu cartão e, quando cliquei em 'submit', recebi uma mensagem de erro. Ela apenas dizia 'Transaction failed. Please try again or use a different method.'" Isso indica que a transação foi recusada.
💡 Dica de Prova — Para perguntas sobre as informações fornecidas pelo cliente, procure os detalhes específicos que o cliente deu sobre o problema. A resposta correta geralmente citará com precisão o que o cliente disse sobre a mensagem de erro ou a descrição do problema deles.
📊 Análise das opções incorretas —
X) The error was related to shipping. — Não há menção na conversa de que o erro estava relacionado ao envio.
X) The website was down. — O cliente relatou uma mensagem de erro de pagamento, não que o site estava fora do ar.
X) A specific error code was displayed. — O cliente citou o texto da mensagem de erro, mas não mencionou a exibição de um código de erro específico.

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[MY]
📖 ဘာသာပြန်ခြင်း — Customer မှ ၎င်းတို့၏ မှာယူမှုကို အွန်လိုင်းမှ ငွေပေးချေရန် ကြိုးစားခဲ့သော်လည်း မအောင်မြင်ကြောင်း ပြောကြားခဲ့သည်။ အသေးစိတ်ကို မေးမြန်းသောအခါ၊ Customer မှ ၎င်းတို့၏ ဝဘ်ဆိုက်ရှိ အွန်လိုင်း ငွေပေးချေမှုစနစ်ကို အသုံးပြုခဲ့ပြီး ၎င်းတို့၏ ကဒ်အသေးစိတ်ကို ထည့်သွင်းပြီးနောက် 'submit' ကို နှိပ်လိုက်သောအခါ အမှားအကြောင်းကြားစာကို လက်ခံရရှိကြောင်း ရှင်းပြခဲ့သည်။
📝 အဖြေမှန်ရွေးရခြင်းအကြောင်း — Customer မှ အမှားအကြောင်းကြားစာနှင့် ပတ်သက်၍ တိကျသော အချက်အလက်များကို ပေးခဲ့ပြီး "ကျွန်ုပ်၏ ကဒ်အသေးစိတ်များကို ထည့်သွင်းခဲ့ပြီး 'submit' ကို နှိပ်လိုက်သောအခါ အမှားအကြောင်းကြားစာတစ်ခုကို လက်ခံရရှိခဲ့သည်။ ၎င်းက 'Transaction failed. Please try again or use a different method.' ဟုသာ ပြောထားသည်။" ဟု ဆိုခဲ့သည်။ ဤအချက်က ငွေပေးငွေယူကို ပယ်ချခဲ့ကြောင်း ဖော်ပြသည်။
💡 စာမေးပွဲအတွက် အကြံပြုချက် — Customer မှ မည်သည့်အချက်အလက်ကို ပေးသည်ကို မေးသော မေးခွန်းများအတွက် ပြဿနာနှင့် ပတ်သက်၍ Customer မှ ပေးသော တိကျသော အသေးစိတ်များကို ရှာဖွေပါ။ အဖြေမှန်သည် Customer ပြောသော အမှားအကြောင်းကြားစာ သို့မဟုတ် ၎င���းတို့၏ ပြဿနာကို မည်သို့ဖော်ပြသည်ကိုလည်း ကိုးကားလေ့ရှိသည်။
📊 မှားယွင်းသော အဖြေများ ခွဲခြမ်းစိတ်ဖြာ —
X) The error was related to shipping. — အဆိုပါ အမှားသည် သင်္ဘောပို့ဆောင်ရေးနှင့် ဆက်စပ်နေကြောင်းကို စကားပြောဆိုမှုတွင် မည်သည့်နေရာတွင်မှ ဖော်ပြမထားပါ။
X) The website was down. — Customer မှ ငွေပေးငွေယူ ငွေပေးချေမှု အမှားအကြောင်းကြားစာတစ်ခုကို လက်ခံရရှိကြောင်း ပြောကြားခဲ့သည်၊ ဝဘ်ဆိုက် ပိတ်ထားကြောင်း မဟုတ်ပါ။
X) A specific error code was displayed. — Customer မှ အမှားအကြောင်းကြားစာ၏ စာသားကို ကိုးကားခဲ့သည်၊ သို့သော် မည်သည့် တိကျသော အမှားကုဒ်ကို ပြသသည်ကို မဖော်ပြခဲ့ပါ။

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[ZH-TW]
📖 文章翻譯 — 顧客：「您好，Alex。我試圖在線上支付我的訂單，但是失敗了。」客服：「很抱歉聽到這個消息。您能多告訴我一些當時發生了什麼事嗎？」顧客：「我正在使用您網站上的線上付款系統。我輸入了我的信用卡詳細資訊，點擊「提交」後，收到了一則錯誤訊息。」客服：「好的。錯誤訊息有提到任何具體內容嗎？」顧客：「它只說『交易失敗。請重試或使用其他付款方式。』」
📝 答案解析 — 正確答案是「顧客的交易被拒絕」。根據對話內容，「交易失敗。請重試或使用其他付款方式。」這句話直接表明了交易本身未能成功完成，這表示交易被拒絕，而不是網站問題或運輸問題。
💡 應試技巧 — 搜尋「關鍵字」並理解其「直接含義」。當聽到或讀到「Transaction failed」時，應立即聯想到交易本身被拒絕（declined），而不是其他間接原因。
📊 錯誤選項分析 —
X) 錯誤與運輸有關 — 顧客沒有提到任何關於運輸或配送的資訊。
X) 網站當機 — 顧客描述的是付款系統出現錯誤，並沒有提到整個網站無法使用。
X) 顯示了特定的錯誤代碼 — 顧客明確表示錯誤訊息只說「Transaction failed. Please try again or use a different method.」，並未提及任何具體的錯誤代碼。
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[EN]
📖 Passage Translation — The customer stated that they attempted to pay for their order online, but it failed. When asked for more details, the customer explained that they used the online payment system on your website and after entering their card details, they received an error message when clicking 'submit'.
📝 Why this answer — The customer provided specific information about the error message, stating: "I entered my card details, and when I clicked 'submit,' I got an error message. It just said 'Transaction failed. Please try again or use a different method.'" This directly indicates that the transaction was declined.
💡 Test-day tip — For questions asking what information a customer provided, look for the specific details the customer gives about the problem. The correct answer will often accurately quote what the customer said about the error message or their issue.
📊 Wrong-option analysis —
X) The error was related to shipping. — There is no mention in the conversation that the error was related to shipping.
X) The website was down. — The customer reported a payment error message, not that the website was down.
X) A specific error code was displayed. — The customer quoted the text of the error message, but did not mention any specific error code being displayed.

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