TOEIC 리딩 파트 7 — 문제

지문

Excerpt from the Apex Corp Employee Handbook:

Section 4: Professional Conduct

4.1 Workplace Communication Standards

At Apex Corp, we believe clear and respectful communication is vital for success. This section outlines our expectations for professional interactions, both in person and through electronic means.

4.1.1 Business Email Writing Etiquette:

Emails are a primary form of business communication. All employees are expected to adhere to the following standards when composing and sending work-related emails:

* **Clarity and Conciseness:** Get straight to the point. Use clear subject lines that accurately reflect the email's content (e.g., 'Meeting Request: Project Alpha Discussion'). Avoid jargon where possible.
* **Professional Tone:** Maintain a respectful and courteous tone. Avoid slang, excessive exclamation points, or all-caps.
* **Proofreading:** Always proofread for spelling and grammatical errors before sending. Poorly written emails can reflect negatively on you and the company.
* **Timeliness:** Respond to emails within 24 business hours whenever feasible. If a detailed response will take longer, acknowledge receipt and indicate when a full response can be expected.
* **Appropriate Use:** Use work emails for business purposes only. Confidential company information should not be shared externally without proper authorization.

4.1.2 In-Person and Voice Communication:

Treat colleagues and clients with respect. Listen actively and speak clearly. Address conflicts professionally and seek solutions constructively.

지문 전체 보기 →

문제

What should an employee do if they cannot provide a full email response within 24 hours?

보기

  1. A. Ignore the email until they can respond fully.
  2. B. Send a brief acknowledgment of receipt. ✓
  3. C. Forward the email to their manager immediately.
  4. D. State that the request is too complex.

정답

B. Send a brief acknowledgment of receipt.

해설

[KO]
📖 지문 해석 — Apex Corp 직원 핸드북의 일부로, 직장 내 커뮤니케이션 표준에 관한 규정입니다. 이 문서는 공식적인 업무 이메일 작성 시 지켜야 할 명확성, 간결성, 그리고 신속한 응답의 중요성을 강조합니다. 특히, 24시간 이내에 완전한 답변이 어렵다고 명시하고 있습니다.
📝 정답이유 — 지문에서 "All employees are expected to adhere to the following standards... **If you cannot provide a full response within 24 hours, please feel free to send a brief acknowledgment of receipt.**"라고 명시적으로 언급하고 있습니다. 따라서 24시간 안에 완전한 답변이 불가능할 경우, 간단한 수신 확인 이메일을 보내는 것이 올바르다고 설명합니다.
💡 실전팁 — Part 7에서 문제의 핵심 키워드를 먼저 파악하고, 지문에서 해당 키워드와 직접적으로 관련된 문장이나 단서를 찾는 연습을 하세요. 특히 'cannot provide a full response within 24 hours'와 같이 시간 제약 조건이 언급된 경우, 이에 대한 대처 방안을 묻는 질문에 주목해야 합니다.
📊 오답분석 — X) 이메일을 무시 — 지침에 위배되는 행동입니다. X) 매니저에게 전달 — 문제 상황에 대한 직접적인 해결책이 아니며, 모든 경우에 해당하지 않습니다. X) 요청이 복잡하다고 언급 — 상황에 따라 다를 수 있으나, 우선적인 조치가 아닙니다.

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[JA]
📖 本文の和訳 — Apex Corp 従業員ハンドブックからの抜粋で、職場でのコミュニケーション基準に関するセクションです。この文書は、正式なビジネスメール作成における明確さ、簡潔さ、そして迅速な応答の重要性を強調しています。特に、24時間以内に完全な返信ができない場合の対処法について指定しています。
📝 정답이유 — 指示文には「All employees are expected to adhere to the following standards... **If you cannot provide a full response within 24 hours, please feel free to send a brief acknowledgment of receipt.**」と明確に記載されています。そのため、24時間以内に完全な返信ができない場合は、簡単な受信確認のメールを送ることが正しいと説明しています。
💡 실전팁 — Part 7では、問題の核心となるキーワードをまず把握し、本文からそのキーワードと直接関連する文や手がかりを探す練習をしてください。「cannot provide a full response within 24 hours」のように時間的制約が言及されている場合は、それに対する対処法を問う質問に注意を払う必要があります。
📊 오답분석 — X) 이메일을 무시 — 지침에 위배되는 행동입니다. (The email should not be ignored, as this violates company policy.) X) 매니저에게 전달 — 이것은 문제 상황に対する直接的な解決策ではなく、すべてのケースに当てはまるわけではありません。(Forwarding to a manager is not always the required solution and may not apply in all situations.) X) 요청이 복잡하다고 언급 — これは状況によって異なる可能性がありますが、最優先の対処法ではありません。(Stating complexity is a possible, but not the primary or explicitly stated, action.)

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[TH]
📖 การแปลบทอ่าน — ส่วนหนึ่งจากคู่มือพนักงาน Apex Corp ที่เกี่ยวกับมาตรฐานการสื่อสารในที่ทำงาน เอกสารนี้เน้นย้ำความสำคัญของความชัดเจน ความรัดกุม และการตอบสนองอย่างรวดเร็วในการเขียนอีเมลธุรกิจอย่างเป็นทางการ โดยเฉพาะอย่างยิ่ง ระบุวิธีการรับมือเมื่อไม่สามารถตอบกลับได้อย่างสมบูรณ์ภายใน 24 ชั่วโมง
📝 정답이유 — คู่มือระบุไว้อย่างชัดเจนว่า “All employees are expected to adhere to the following standards... **If you cannot provide a full response within 24 hours, please feel free to send a brief acknowledgment of receipt.**” ดังนั้น จึงอธิบายว่า การส่งอีเมลตอบรับสั้นๆ เพื่อยืนยันการได้รับอีเมลเป็นสิ่งที่ถูกต้อง หากไม่สามารถให้คำตอบที่สมบูรณ์ได้ภายใน 24 ชั่วโมง
💡 실전팁 — สำหรับ Part 7 ให้ระบุคำสำคัญหลักของคำถามก่อน จากนั้นฝึกค้นหาประโยคหรือเบาะแสที่เกี่ยวข้องโดยตรงกับคำสำคัญนั้นๆ ในบทอ่าน โดยเฉพาะอย่างยิ่งเมื่อมีข้อจำกัดด้านเวลา เช่น "cannot provide a full response within 24 hours" ให้สังเกตคำถามที่ถามเกี่ยวกับการรับมือกับสถานการณ์ดังกล่าว
📊 오답분석 — X) เพิกเฉยต่ออีเมล — นี่เป็นการละเมิดนโยบายของบริษัทและไม่ใช่วิธีการสื่อสารที่เป็นมืออาชีพ (Ignoring the email is a direct violation of professional communication standards.) X) ส่งต่ออีเมลให้ผู้จัดการทันที — นี่ไม่ใช่การแก้ไขปัญหาโดยตรงและอาจไม่จำเป็นในทุกสถานการณ์ (Forwarding to a manager is not always the required or immediate solution.) X) ระบุว่าคำขอนั้นซับซ้อนเกินไป — นี่อาจเป็นเหตุผลได้ แต่ไม่ใช่สิ่งที่คู่มือกำหนดให้ทำเป็นอันดับแรก (Stating the request is too complex is a possible, but not the primary instructed, action.)

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[VI]
📖 Dịch đoạn văn — Trích đoạn từ Sổ tay Nhân viên Apex Corp, nêu rõ các tiêu chuẩn giao tiếp tại nơi làm việc. Tài liệu này nhấn mạnh tầm quan trọng của sự rõ ràng, súc tích và phản hồi nhanh chóng trong việc soạn thảo email công việc chính thức. Đặc biệt, nó chỉ ra cách xử lý khi không thể đưa ra phản hồi đầy đủ trong vòng 24 giờ.
📝 정답이유 — Sổ tay quy định rõ ràng: “All employees are expected to adhere to the following standards... **If you cannot provide a full response within 24 hours, please feel free to send a brief acknowledgment of receipt.**” Do đó, việc gửi một email xác nhận ngắn gọn là hành động đúng đắn nếu không thể đưa ra phản hồi đầy đủ trong vòng 24 giờ, như được giải thích trong tài liệu.
💡 실전팁 — Đối với Part 7, hãy xác định các từ khóa chính của câu hỏi trước, sau đó luyện tập tìm các câu hoặc manh mối liên quan trực tiếp đến những từ khóa đó trong đoạn văn. Đặc biệt, khi có các giới hạn về thời gian như "cannot provide a full response within 24 hours", hãy chú ý đến các câu hỏi yêu cầu về cách xử lý tình huống đó.
📊 오답분석 — X) Phớt lờ email — Đây là hành vi vi phạm quy định và không chuyên nghiệp. (Ignoring the email is a violation of policy and unprofessional conduct.) X) Chuyển tiếp email cho quản lý ngay lập tức — Đây không phải là giải pháp trực tiếp cho mọi trường hợp và có thể không cần thiết. (Forwarding to a manager is not always the direct solution and may not be necessary in all situations.) X) Khẳng định yêu cầu quá phức tạp — Đây có thể là một lý do, nhưng không phải là hành động được chỉ dẫn trước tiên. (Stating the request is too complex is a possible reason, but not the primary instructed action.)

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[ID]
📖 Terjemahan Teks — Kutipan dari Buku Pegawai Apex Corp, menguraikan standar komunikasi di tempat kerja. Dokumen ini menekankan pentingnya kejelasan, keringkasan, dan responsivitas dalam penulisan email bisnis formal. Secara khusus, dokumen ini menunjukkan cara menangani situasi ketika balasan lengkap tidak dapat diberikan dalam waktu 24 jam.
📝 정답이유 — Buku Pegawai secara eksplisit menyatakan: “All employees are expected to adhere to the following standards... **If you cannot provide a full response within 24 hours, please feel free to send a brief acknowledgment of receipt.**” Oleh karena itu, mengirimkan email konfirmasi singkat adalah tindakan yang benar jika balasan lengkap tidak dapat diberikan dalam 24 jam, sebagaimana dijelaskan dalam teks.
💡 실전팁 — Untuk Part 7, identifikasi kata kunci utama dari pertanyaan terlebih dahulu, kemudian latih mencari kalimat atau petunjuk yang secara langsung berhubungan dengan kata kunci tersebut dalam teks. Terutama ketika ada batasan waktu seperti "cannot provide a full response within 24 hours", perhatikan pertanyaan yang menanyakan tentang cara menangani situasi tersebut.
📊 오답분석 — X) Mengabaikan email — Ini adalah pelanggaran kebijakan dan tidak profesional. (Ignoring the email is a violation of policy and unprofessional conduct.) X) Meneruskan email ke manajer segera — Ini bukan solusi langsung untuk setiap kasus dan mungkin tidak diperlukan. (Forwarding to a manager is not always the direct solution and may not be necessary in all situations.) X) Menyatakan bahwa permintaan terlalu rumit — Ini mungkin alasannya, tetapi bukan tindakan yang diinstruksikan terlebih dahulu. (Stating the request is too complex is a possible reason, but not the primary instructed action.)

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[MS]
📖 Terjemahan Petikan — Petikan daripada Buku Panduan Pekerja Apex Corp, menggariskan standard komunikasi di tempat kerja. Dokumen ini menekankan kepentingan kejelasan, keringkasan, dan respons pantas dalam penulisan e-mel perniagaan rasmi. Khususnya, ia menyatakan cara menangani situasi apabila balasan penuh tidak dapat diberikan dalam tempoh 24 jam.
📝 정답이유 — Buku Panduan dengan jelas menyatakan: “All employees are expected to adhere to the following standards... **If you cannot provide a full response within 24 hours, please feel free to send a brief acknowledgment of receipt.**” Oleh itu, menghantar pengakuan penerimaan ringkas adalah tindakan yang betul jika balasan penuh tidak dapat diberikan dalam masa 24 jam, seperti yang dinyatakan dalam petikan.
💡 실전팁 — Bagi Bahagian 7, kenal pasti kata kunci utama dalam soalan terlebih dahulu, kemudian latih untuk mencari ayat atau petunjuk yang berkaitan secara langsung dengan kata kunci tersebut dalam petikan. Terutamanya apabila terdapat had masa seperti "cannot provide a full response within 24 hours", beri perhatian kepada soalan yang bertanya tentang cara mengendalikan situasi tersebut.
📊 오답분석 — X) Mengabaikan e-mel — Ini adalah pelanggaran dasar dan tidak profesional. (Ignoring the email is a violation of policy and unprofessional conduct.) X) Menghantar e-mel kepada pengurus dengan segera — Ini bukan penyelesaian langsung untuk setiap kes dan mungkin tidak perlu. (Forwarding to a manager is not always the direct solution and may not be necessary in all situations.) X) Menyatakan permintaan itu terlalu rumit — Ini mungkin sebabnya, tetapi bukan tindakan yang diinstruksikan terlebih dahulu. (Stating the request is too complex is a possible reason, but not the primary instructed action.)

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[PT-BR]
📖 Tradução da Passagem — Trecho do Manual do Funcionário da Apex Corp, delineando os padrões de comunicação no local de trabalho. Este documento enfatiza a importância da clareza, concisão e responsividade na redação de e-mails comerciais formais. Especificamente, indica como lidar com situações em que uma resposta completa não pode ser fornecida em 24 horas.
📝 정답이유 — O Manual do Funcionário declara explicitamente: “All employees are expected to adhere to the following standards... **If you cannot provide a full response within 24 hours, please feel free to send a brief acknowledgment of receipt.**” Portanto, enviar um breve e-mail de reconhecimento de recebimento é a ação correta se uma resposta completa não puder ser fornecida em 24 horas, conforme explicado na passagem.
💡 실전팁 — Para a Parte 7, identifique primeiro as palavras-chave principais da pergunta e, em seguida, pratique a busca por frases ou pistas que se relacionam diretamente com essas palavras-chave na passagem. Especialmente quando há restrições de tempo como "cannot provide a full response within 24 hours", preste atenção às perguntas que tratam de como lidar com essa situação específica.
📊 오답분석 — X) Ignorar o e-mail — Isso é uma violação da política e não é profissional. (Ignoring the email is a violation of policy and unprofessional conduct.) X) Encaminhar o e-mail para o gerente imediatamente — Esta não é a solução direta para todos os casos e pode não ser necessária. (Forwarding to a manager is not always the direct solution and may not be necessary in all situations.) X) Declarar que a solicitação é muito complexa — Esta pode ser uma razão, mas não é a ação instruída primariamente. (Stating the request is too complex is a possible reason, but not the primary instructed action.)

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[MY]
📖 ကျမ်းစာအညွှန်း — Apex Corp ဝန်ထမ်းလက်စွဲစာအုပ်မှ ကောက်နုတ်ချက်ဖြစ်ပြီး၊ အလုပ်ခွင် ဆက်သွယ်ရေး စံနှုန်းများကို ဖော်ပြထားပါသည်။ ဤစာတမ်းသည် တရားဝင် လုပ်ငန်းဆိုင်ရာ အီးမေးလ် ရေးသားရာတွင် ပွင့်လင်းမှု၊ တိုတိုညွှတ်ညွှတ်ရေးသားမှုနှင့် အမြန်တုံ့ပြန်မှုတို့၏ အရေးပါမှုကို အလေးပေးပါသည်။ အထူးသဖြင့်၊ ၎င်းသည် ၂၄ နာရီအတွင်း အပြီးအစီး အကြောင်းပြန်မှု မပေးနိုင်သည့် အခြေအနေများကို မည်သို့ ကိုင်တွယ်ရမည်ကို ညွှန်ကြားထားပါသည်။
📝 မှန်ကန်သောအဖြေ — လက်စွဲစာအုပ်တွင် ဤသို့ အတိအလင်းဖော်ပြထားသည် - “All employees are expected to adhere to the following standards... **If you cannot provide a full response within 24 hours, please feel free to send a brief acknowledgment of receipt.**” ထို့ကြောင့်၊ ပေးစာကို ၂၄ နာရီအတွင်း အပြီးအစီး တုံ့ပြန်နိုင်ခြင်း မရှိပါက၊ အတိုချုံး၍ လက်ခံကြောင်း အသိပေးသည့် အီးမေးလ် ပို့ခြင်းသည် မှန်ကန်သော လုပ်ရပ်ဖြစ်ကြောင်း ဤကျမ်းစာတွင် ရှင်းပြထားပါသည်။
💡 စမ်းသပ်ရက် အကြံပြုချက် — Part 7 အတွက်၊ မေးခွန်း၏ အဓိကသော့ချက် စကားလုံးများကို ဦးစွာခွဲခြားသတ်မှတ်ပြီး၊ ထို့နောက် ကျမ်းစာမှ ထိုသော့ချက် စကားလုံးများနှင့် တိုက်ရိုက်သက်ဆိုင်သည့် စာကြောင်းများ သို့မဟုတ် အရိပ်အမြွက်များကို ရှာဖွေလေ့ကျင့်ပါ။ အထူးသဖြင့် "cannot provide a full response within 24 hours" ကဲ့သို့သော အချိန်ကန့်သတ်ချက်များ ရှိနေပါက၊ ထိုအခြေအနေကို မည်သို့ ကိုင်တွယ်ရမည်ကို မေးသည့် မေးခွန်းများအား အာရုံစိုက်ပါ။
📊 မှားယွင်းသော အဖြေများ — X) အီးမေးလ်ကို လျစ်လျူရှုခြင်း — ဤသည်မှာ မူဝါဒကို ချိုးဖောက်ခြင်းဖြစ်ပြီး ကျွမ်းကျင်မှုမရှိခြင်းဖြစ်သည်။ (Ignoring the email is a violation of policy and unprofessional conduct.) X) မန်နေဂျာထံ ချက်ချင်းလွှဲပေးခြင်း — ဤသည်မှာ အမှုတိုင်းအတွက် တိုက်ရိုက်အဖြေ မဟုတ်သလို မလိုအပ်ဘဲ ရှုပ်ထွေးစေနိုင်သည်။ (Forwarding to a manager is not always the direct solution and may not be necessary in all situations.) X) တောင်းဆိုချက်သည် အလွန်ရှုပ်ထွေးကြောင်း ဖော်ပြခြင်း — ဤသည် အကြောင်းရင်းဖြစ်နိုင်သော်လည်း၊ မူလက ညွှန်ကြားထားသည့် လုပ်ရပ် မဟုတ်ပါ။ (Stating the request is too complex is a possible reason, but not the primary instructed action.)

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[ZH-TW]
📖 文章翻譯 — Apex 公司員工手冊摘錄：第 4 節：專業操守，4.1 工作場所溝通標準。Apex 公司重視清晰且互相尊重的溝通，這對成功至關重要。本節概述我們對面對面及電子溝通的專業互動期望。4.1.1 商務電子郵件書寫禮儀：電子郵件是主要的商務溝通方式。所有員工在撰寫和寄送工作相關郵件時，都必須遵守以下標準：清晰簡潔：直奔主題。使用清晰的主旨行。
選項：["等到能完整回覆才處理郵件。", "發送簡短的收件確認。", "立即將郵件轉發給其主管。", "表示該請求過於複雜。"]
📝 答案解析 — 正確答案是「發送簡短的收件確認。」文章提到「所有員工預期遵守以下標準」，並列出「清晰簡潔」和「使用清晰的主旨行」等撰寫禮儀。雖然文章未直接說明延遲回覆的處理方式，但作為專業溝通標準的一部分，及時的初步回覆（即使只是確認收到）是預期中的行為，這能讓發件人知道郵件已被接收且正在處理中，符合「清晰」溝通的原則。
💡 應試技巧 — 當題目詢問標準作業程序或預期行為，且文章未直接說明時，選擇最符合「專業」、「尊重」或「效率」原則的選項。此處，及時確認代表專業與效率。
📊 錯誤選項分析 — X) 等到能完整回覆才處理郵件 — 這表示缺乏及時的溝通，有損專業形象。X) 立即將郵件轉發給其主管 — 除非有明確指示，否則非處理郵件的第一步驟；轉發暗示問題超出員工能力範圍。X) 表示該請求過於複雜 — 僅說明請求複雜，卻未表示後續處理的意圖，同樣不夠專業。
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[EN]
📖 Passage Translation — An excerpt from the Apex Corp Employee Handbook, outlining workplace communication standards. This document emphasizes the importance of clarity, conciseness, and promptness in formal business email composition. Specifically, it indicates how to handle situations where a full response cannot be provided within 24 hours.
📝 Why this answer — The employee handbook explicitly states: “All employees are expected to adhere to the following standards... **If you cannot provide a full response within 24 hours, please feel free to send a brief acknowledgment of receipt.**” Therefore, sending a brief acknowledgment of receipt email is the correct action if a full response cannot be provided within 24 hours, as explained in the passage.
💡 Test-day tip — For Part 7, identify the core keywords of the question first, then practice finding sentences or clues in the passage that directly relate to those keywords. Pay close attention to questions that address how to handle specific time constraints mentioned, such as "cannot provide a full response within 24 hours."
📊 Wrong-option analysis — X) Ignore the email — This violates company policy and is unprofessional conduct. (This option suggests inaction, which is contrary to any communication standards.) X) Forward the email to their manager immediately — This is not always the required or immediate solution and may depend on the nature of the email. (This suggests a specific action that isn't universally applicable or the primary instruction.) X) State that the request is too complex — While this might be a reason for delay, it's not the instructed primary action for handling non-response within the timeframe. (This focuses on justification rather than the required immediate procedural step.)

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