TOEIC 리딩 파트 7 — 문제

지문

Customer Service Chat Transcript

**System:** Welcome to OmniCorp Support! You are now connected with Agent Lee. Please note that all conversations may be monitored for quality assurance.

**Agent Lee:** Hello Ms. Sharma. How may I assist you today?

**Anya Sharma:** Hi Lee. My OmniPrint Pro 5000 has suddenly stopped printing. It was working fine yesterday, but today, when I try to print anything, nothing comes out. The power is on, and there are no error lights flashing.

**Agent Lee:** I understand. Thank you for that information, Ms. Sharma. Could you please confirm if the printer has sufficient paper and ink levels?

**Anya Sharma:** Yes, I just replaced the ink cartridge yesterday, and the paper tray is full.

**Agent Lee:** Alright. It sounds like we may need to schedule a technician to diagnose the issue. Would you be available for a remote diagnostic session first? It might save you the trouble of an in-person visit.

**Anya Sharma:** A remote session sounds good. How does that work?

**Agent Lee:** I will guide you through some troubleshooting steps via chat and possibly a phone call. If we can't resolve it remotely, we'll proceed with scheduling an on-site repair for your printer.

**Anya Sharma:** Okay, let's try the remote session. I've tried restarting the printer and my computer already.

**Agent Lee:** Excellent. Let's start by checking the printer queue on your computer. Could you please open your control panel and navigate to 'Devices and Printers'?

**Anya Sharma:** Found it. It shows my OmniPrint Pro 5000 as 'Offline'.

**Agent Lee:** That indicates a communication issue between your computer and the printer. Let's try removing the printer from your devices and then re-adding it. I'll provide the steps.

**Anya Sharma:** Okay, I've removed it. Now what?

**Agent Lee:** Please click 'Add a printer' and follow the prompts. It should detect the OmniPrint Pro 5000 on your network.

**Anya Sharma:** It's detecting... Success! It now shows as 'Ready'. I'll try printing a test page now.

**Agent Lee:** Great! Please let me know the result.

**Anya Sharma:** It worked! The test page printed perfectly. Thank you so much, Lee!

**Agent Lee:** You're very welcome, Ms. Sharma! I'm glad we could resolve the issue remotely. Is there anything else I can assist you with today?

**Anya Sharma:** No, that's all. Thanks again for your efficient help.

**Agent Lee:** It was my pleasure. Thank you for contacting OmniCorp Support. Have a great day!
**System:** Chat ended.

지문 전체 보기 →

문제

What was the initial status of the printer on Ms. Sharma's computer?

보기

  1. A. Printing
  2. B. Offline ✓
  3. C. Ready
  4. D. Scanning

정답

B. Offline

해설

[KO]
📖 지문 해석
고객 지원 채팅 기록입니다. Anya Sharma 씨는 OmniPrint Pro 5000 프린터가 갑자기 작동을 멈췄다고 보고합니다. 어제까지는 잘 작동했지만 오늘은 인쇄를 시도해도 아무것도 나오지 않습니다. 전원은 켜져 있고 오류등도 깜빡이지 않습니다. 상담원 Lee는 Sharma 씨에게 프린터의 현재 상태를 확인해달라고 요청합니다.

📝 정답 이유
정답은 "Offline"입니다. Anya Sharma 씨는 "My OmniPrint Pro 5000 has suddenly stopped printing. It was working fine yesterday, but today, when I try to print anything, nothing comes out."라고 말하며 프린터가 작동하지 않는 상태임을 명확히 밝혔습니다. 전원이 켜져 있고 오류등이 없다는 정보는 프린터 자체에 물리적인 문제가 있다기보다는 연결 또는 소프트웨어적인 문제일 가능성을 시사하며, 이는 보통 'Offline' 상태로 나타납니다.

💡 실전팁
Part 7에서 문제 해결 시나리오가 제시될 때, 사용자의 현재 문제 상황을 묘사하는 표현에 주목하세요. "stopped printing", "nothing comes out" 와 같은 문구는 장치의 작동 상태를 직접적으로 나타내는 단서가 됩니다.

📊 오답분석
X) Printing — 고객은 프린터가 인쇄되지 않는다고 명시했으므로 이 선택지는 틀렸습니다.
X) Ready — "nothing comes out"이라는 표현은 프린터가 인쇄 준비 상태가 아님을 의미하므로 이 선택지는 틀렸습니다.
X) Scanning — 지문에는 프린터가 스캔 기능을 한다는 언급이 전혀 없으며, 고객의 문제는 인쇄와 관련되어 있으므로 이 선택지는 관련성이 없습니다.

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[JA]
📖 本文の和訳
カスタマーサービスチャットのトランスクリプトです。Anya Sharma さんは、OmniPrint Pro 5000 プリンターが突然印刷できなくなったと報告しています。昨日は正常に動作していましたが、今日、何かを印刷しようとしても何も出てきません。電源は入っており、エラーランプも点灯していません。エージェントの Lee は、Sharma さんにプリンターの現在の状態を確認するように求めています。

📝 정답 이유
正解は「Offline」です。Anya Sharma さんは、「My OmniPrint Pro 5000 has suddenly stopped printing. It was working fine yesterday, but today, when I try to print anything, nothing comes out.」と述べており、プリンターが機能していない状態であることを明確に示しています。電源が入っておりエラーランプがないという情報は、プリンター自体に物理的な問題があるというよりは、接続やソフトウェアの問題の可能性を示唆しており、これは通常「Offline」状態として現れます。

💡 실전팁
Part 7 で問題解決のシナリオが登場した場合、ユーザーが現在の問題状況を説明している表現に注意を払いましょう。「stopped printing」や「nothing comes out」といったフレーズは、デバイスの動作状況を直接示す手がかりとなります。

📊 오답분석
X) Printing — お客様はプリンターが印刷されないと明言しているため、この選択肢は誤りです。
X) Ready — 「nothing comes out」という表現は、プリンターが印刷準備ができていないことを意味するため、この選択肢は誤りです。
X) Scanning — テキストにはプリンターがスキャン機能を持つという言及は一切なく、お客様の問題は印刷に関連しているため、この選択肢は無関係です。

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[TH]
📖 การแปลบทอ่าน
บทสนทนาแชทบริการลูกค้า: คุณ Anya Sharma แจ้งว่าเครื่องพิมพ์ OmniPrint Pro 5000 ของเธอหยุดทำงานกะทันหัน แม้ว่าเมื่อวานจะยังใช้งานได้ดี แต่ในวันนี้เมื่อลองพิมพ์อะไรก็ตามก็ไม่มีอะไรออกมาเลย สัญญาณไฟเปิดอยู่และไม่มีไฟแสดงข้อผิดพลาดใดๆ ขึ้น Agent Lee ขอให้คุณ Sharma ยืนยันสถานะปัจจุบันของเครื่องพิมพ์

📝 정답 이유
คำตอบที่ถูกต้องคือ "Offline" คุณ Anya Sharma กล่าวว่า "My OmniPrint Pro 5000 has suddenly stopped printing. It was working fine yesterday, but today, when I try to print anything, nothing comes out." ซึ่งเป็นการบ่งชี้อย่างชัดเจนว่าเครื่องพิมพ์ไม่สามารถใช้งานได้ ข้อมูลที่ว่าเครื่องเปิดอยู่และไม่มีไฟแสดงข้อผิดพลาด ชี้ให้เห็นถึงความเป็นไปได้ของปัญหาการเชื่อมต่อหรือซอฟต์แวร์ มากกว่าปัญหาทางกายภาพของตัวเครื่องพิมพ์ ซึ่งปกติแล้วจะแสดงเป็นสถานะ "Offline"

💡 실전팁
สำหรับ Part 7 เมื่อพบสถานการณ์จำลองการแก้ไขปัญหา ให้สังเกตวลีที่อธิบายสถานการณ์ปัญหาปัจจุบันของผู้ใช้ วลีเช่น "stopped printing" และ "nothing comes out" เป็นตัวบ่งชี้โดยตรงถึงสถานะการทำงานของอุปกรณ์

📊 오답분석
X) Printing — ลูกค้าแจ้งชัดเจนว่าเครื่องพิมพ์ไม่สามารถพิมพ์ได้ ดังนั้นตัวเลือกนี้จึงผิด
X) Ready — วลี "nothing comes out" หมายความว่าเครื่องพิมพ์ไม่พร้อมพิมพ์ ดังนั้นตัวเลือกนี้จึงผิด
X) Scanning — ไม่มีส่วนใดในบทอ่านที่กล่าวถึงความสามารถในการสแกนของเครื่องพิมพ์ และปัญหาของลูกค้าเกี่ยวข้องกับการพิมพ์ ดังนั้นตัวเลือกนี้จึงไม่เกี่ยวข้อง

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[VI]
📖 Dịch đoạn văn
Bản ghi trò chuyện dịch vụ khách hàng: Cô Anya Sharma báo cáo rằng máy in OmniPrint Pro 5000 của cô đột nhiên ngừng hoạt động. Máy vẫn hoạt động tốt vào ngày hôm qua, nhưng hôm nay, khi cô cố gắng in bất cứ thứ gì, thì không có gì được in ra. Nguồn điện đã bật và không có đèn báo lỗi nào nhấp nháy. Agent Lee yêu cầu cô Sharma xác nhận tình trạng hiện tại của máy in.

📝 정답 이유
Đáp án đúng là "Offline". Cô Anya Sharma đã nói: "My OmniPrint Pro 5000 has suddenly stopped printing. It was working fine yesterday, but today, when I try to print anything, nothing comes out.", điều này cho thấy rõ ràng máy in không hoạt động. Thông tin máy đã bật nguồn và không có đèn báo lỗi gợi ý về khả năng có vấn đề về kết nối hoặc phần mềm hơn là lỗi vật lý của máy in, thường được biểu thị bằng trạng thái "Offline".

💡 실전TEST TIP
Trong Phần 7, khi gặp các tình huống giải quyết sự cố, hãy chú ý đến các cụm từ mô tả tình trạng sự cố hiện tại của người dùng. Các cụm từ như "stopped printing" và "nothing comes out" là những manh mối trực tiếp cho biết trạng thái hoạt động của thiết bị.

📊 오답분석
X) Printing — Khách hàng đã nêu rõ rằng máy in không in được, vì vậy lựa chọn này sai.
X) Ready — Cụm từ "nothing comes out" có nghĩa là máy in không sẵn sàng để in, vì vậy lựa chọn này sai.
X) Scanning — Không có đề cập nào trong đoạn văn về chức năng quét của máy in và vấn đề của khách hàng liên quan đến việc in ấn, vì vậy lựa chọn này không liên quan.

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[ID]
📖 Terjemahan Teks
Transkrip obrolan layanan pelanggan: Anya Sharma melaporkan bahwa printer OmniPrint Pro 5000 miliknya tiba-tiba berhenti mencetak. Printer tersebut berfungsi baik kemarin, tetapi hari ini, ketika dia mencoba mencetak apa pun, tidak ada yang keluar. Daya menyala dan tidak ada lampu error yang berkedip. Agent Lee meminta Ms. Sharma untuk mengonfirmasi status printer saat ini.

📝 Alasan Jawaban
Jawaban yang benar adalah "Offline". Anya Sharma menyatakan, "My OmniPrint Pro 5000 has suddenly stopped printing. It was working fine yesterday, but today, when I try to print anything, nothing comes out.", yang secara jelas menunjukkan bahwa printer tidak berfungsi. Informasi bahwa daya menyala dan tidak ada lampu error menunjukkan kemungkinan masalah koneksi atau perangkat lunak, daripada masalah fisik pada printer itu sendiri, yang biasanya ditunjukkan sebagai status "Offline".

💡 Tips Ujian
Untuk Bagian 7, ketika menghadapi skenario pemecahan masalah, perhatikan frasa yang menggambarkan situasi masalah saat ini dari pengguna. Frasa seperti "stopped printing" dan "nothing comes out" adalah petunjuk langsung mengenai status operasional perangkat.

📊 Analisis Pilihan Jawaban Salah
X) Printing — Pelanggan secara eksplisit menyatakan bahwa printer tidak berfungsi, sehingga pilihan ini salah.
X) Ready — Frasa "nothing comes out" berarti printer tidak siap untuk mencetak, sehingga pilihan ini salah.
X) Scanning — Teks tidak menyebutkan fungsi pemindaian printer sama sekali, dan masalah pelanggan berkaitan dengan pencetakan, sehingga pilihan ini tidak relevan.

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[MS]
📖 Terjemahan Petikan
Transkrip sembang perkhidmatan pelanggan: Cik Anya Sharma melaporkan bahawa pencetak OmniPrint Pro 5000 beliau tiba-tiba berhenti berfungsi. Pencetak tersebut berfungsi dengan baik semalam, tetapi hari ini, apabila beliau cuba mencetak apa-apa, tiada apa pun yang keluar. Kuasa dihidupkan dan tiada lampu ralat berkelip. Ejen Lee meminta Cik Sharma mengesahkan status semasa pencetak.

📝 Sebab Jawapan
Jawapan yang betul ialah "Offline". Anya Sharma menyatakan, "My OmniPrint Pro 5000 has suddenly stopped printing. It was working fine yesterday, but today, when I try to print anything, nothing comes out.", yang dengan jelas menunjukkan bahawa pencetak tidak berfungsi. Maklumat bahawa kuasa dihidupkan dan tiada lampu ralat berkelip menunjukkan kemungkinan masalah sambungan atau perisian, berbanding masalah fizikal pada pencetak itu sendiri, yang biasanya ditunjukkan sebagai status "Offline".

💡 Petua Hari Ujian
Untuk Bahagian 7, apabila menghadapi senario penyelesaian masalah, perhatikan frasa yang menggambarkan situasi masalah semasa pengguna. Frasa seperti "stopped printing" dan "nothing comes out" adalah petunjuk langsung mengenai status operasi peranti.

📊 Analisis Pilihan Jawaban Salah
X) Printing — Pelanggan secara eksplisit menyatakan bahawa pencetak tidak berfungsi, jadi pilihan ini salah.
X) Ready — Frasa "nothing comes out" bermaksud pencetak tidak bersedia untuk dicetak, jadi pilihan ini salah.
X) Scanning — Tiada sebutan dalam petikan mengenai fungsi pengimbasan pencetak sama sekali, dan masalah pelanggan berkaitan dengan pencetakan, jadi pilihan ini tidak relevan.

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[PT-BR]
📖 Tradução da Passagem
Transcrição de chat de atendimento ao cliente: Anya Sharma relata que sua impressora OmniPrint Pro 5000 parou de imprimir subitamente. A impressora estava funcionando bem ontem, mas hoje, quando ela tenta imprimir qualquer coisa, nada sai. A energia está ligada e nenhuma luz de erro está piscando. O Agente Lee pede à Sra. Sharma que confirme o status atual da impressora.

📝 Porquê esta Resposta
A resposta correta é "Offline". Anya Sharma disse: "My OmniPrint Pro 5000 has suddenly stopped printing. It was working fine yesterday, but today, when I try to print anything, nothing comes out.", o que indica claramente que a impressora não está funcionando. A informação de que a energia está ligada e não há luzes de erro sugere a possibilidade de um problema de conexão ou de software, em vez de um problema físico com a própria impressora, o que geralmente é representado como um status "Offline".

💡 Dica para o Dia da Prova
Na Parte 7, ao encontrar cenários de resolução de problemas, preste atenção às frases que descrevem a situação problemática atual do usuário. Frases como "stopped printing" (parou de imprimir) e "nothing comes out" (nada sai) são pistas diretas para o status operacional do dispositivo.

📊 Análise das Opções Erradas
X) Printing — A cliente declarou explicitamente que a impressora não está imprimindo, portanto esta opção está incorreta.
X) Ready — A frase "nothing comes out" significa que a impressora não está pronta para imprimir, portanto esta opção está incorreta.
X) Scanning — O texto não menciona a função de digitalização da impressora, e o problema da cliente está relacionado à impressão, portanto esta opção é irrelevante.

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[MY]
📖 အewnątrzစကားကို မြန်မာဘာသာပြန်ဆိုခြင်း
Customer Service Chat Transcript: Anya Sharma က သူမ၏ OmniPrint Pro 5000 ပရင်တာသည် ရုတ်တရက် ပုံနှိပ်ခြင်း ရပ်တန့်သွားကြောင်း အစီရင်ခံခဲ့သည်။ မနေ့က ကောင်းမွန်စွာ အလုပ်လုပ်နေသော်လည်း ယနေ့တွင် မည်သည့်အရာကိုမဆို ပုံနှိပ်ရန် ကြိုးစားသောအခါ မည်သည့်အရာမှ ထွက်မလာပါ။ ပါဝါဖွင့်ထားပြီး Error မီး မလင်းပါ။ Agent Lee က Sharma အား ပရင်တာ၏ လက်ရှိအခြေအနေကို အတည်ပြုရန် တောင်းဆိုသည်။

📝 အကြောင်းရင်း
အဖြေမှန်သည် "Offline" ဖြစ်သည်။ Anya Sharma က "My OmniPrint Pro 5000 has suddenly stopped printing. It was working fine yesterday, but today, when I try to print anything, nothing comes out." ဟု ပြောခဲ့ပြီး ပရင်တာ အလုပ်မလုပ်တော့ကြောင်း ရှင်းလင်းစွာ ဖော်ပြထားသည်။ ပါဝါဖွင့်ထားပြီး Error မီး မရှိသည့် အချက်အလက်သည် ပရင်တာကိုယ်တိုင်တွင် ရုပ်ပိုင်းဆိုင်ရာ ပြဿနာထက် ကွန်နက်ရှင် သို့မဟုတ် ဆော့ဖ်ဝဲလ် ပြဿနာ ဖြစ်နိုင်ခြေကို ညွှန်ပြနေပြီး ၎င်းသည် ပုံမှန်အားဖြင့် "Offline" အခြေအနေအဖြစ် သတ်မှတ်သည်။

💡 စာမေးပွဲအတွက် အကြံပြုချက်
Part 7 တွင် ပြဿနာဖြေရှင်းရေး အခြေအနေများကို ကြုံတွေ့ရသောအခါ၊ အသုံးပြုသူ၏ လက်ရှိ ပြဿနာအခြေအနေကို ဖော်ပြသည့် စကားစုများကို အာရုံစိုက်ပါ။ "stopped printing" နှင့် "nothing comes out" ကဲ့သို့သော စကားစုများသည် စက်၏ လုပ်ဆောင်မှု အခြေအနေကို တိုက်ရိုက် ဖော်ပြသည့် အချက်များ ဖြစ်သည်။

📊 မှားယွင်းသော ရွေးချယ်ခွင့်များအား ခွဲခြမ်းစိတ်ဖြာခြင်း
X) Printing — ဝယ်ယူသူသည် ပရင်တာသည် ပုံနှိပ်ခြင်းမပြုကြောင်းကို ရှင်းလင်းစွာ ပြောကြားထားသောကြောင့် ဤရွေးချယ်ခွင့်သည် မှားယွင်းပါသည်။
X) Ready — "nothing comes out" ဟူသော စကားစုသည် ပရင်တာသည် ပုံနှိပ်ရန် အသင့်မဖြစ်ကြောင်းကို ဆိုလိုသောကြောင့် ဤရွေးချယ်ခွင့်သည် မှားယွင်းပါသည်။
X) Scanning — စကားပြော အပိုင်းတွင် ပရင်တာ၏ Scan လုပ်ဆောင်နိုင်စွမ်းနှင့် ပတ်သက်၍ မည်သည့်အရာကိုမျှ မဖော်ပြထားဘဲ၊ ဝယ်ယူသူ၏ ပြဿနာသည် ပုံနှိပ်ခြင်းနှင့် သက်ဆိုင်သောကြောင့် ဤရွေးချယ်ခွင့်သည် မသက်ဆိုင်ပါ။

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[ZH-TW]
📖 文章翻譯 — OmniCorp 客服聊天紀錄
系統：歡迎使用 OmniCorp 客服！您現在已連接到客服代表 Lee。請注意，為了品質保證，所有對話可能會被監聽。
Anya Sharma：您好 Lee。我的 OmniPrint Pro 5000 印表機突然無法列印了。它昨天還正常運作，但今天，當我嘗試列印任何東西時，卻什麼都沒出來。電源是打開的，也沒有錯誤燈號在閃爍。
Agent Lee：我了解了。謝謝您提供的資訊，Sharma 女士。請問能否確認印表機的狀態？
選項：["列印中","離線","就緒","掃描中"]
📝 答案解析 — 正確答案是「離線」。Anya Sharma 提到「當我嘗試列印任何東西時，什麼都沒出來」，這表示印表機並未處於「列印中」或「就緒」的狀態。同時，她也表示「電源是打開的，也沒有錯誤燈號在閃爍」，這排除了硬體故障的可能性，而更傾向於軟體或連線問題，這通常會讓印表機顯示為「離線」。
💡 應試技巧 — 閱讀對話時，注意描述問題而非僅是硬體狀態的詞語。Anya 的「什麼都沒出來」是關鍵的「問題症狀」描述，直接指向印表機未正常連線或準備好接收工作。
📊 錯誤選項分析 —
X) 列印中 — Anya 明確表示「什麼都沒出來」，顯然印表機並未在進行列印。
X) 就緒 — 「就緒」表示印表機已準備好接收列印指令，但 Anya 的問題表示它無法進行列印。
X) 掃描中 — Anya 的問題是關於「列印」，且提到的是「印表機」功能，並未提及掃描功能，此選項與對話內容無關。
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[EN]
📖 Passage Translation
Customer Service Chat Transcript: Anya Sharma reports that her OmniPrint Pro 5000 printer has suddenly stopped printing. It was working fine yesterday, but today, when she tries to print anything, nothing comes out. The power is on, and there are no error lights flashing. Agent Lee asks Ms. Sharma to confirm the printer's current status.

📝 Why this answer
The correct answer is "Offline". Anya Sharma stated, "My OmniPrint Pro 5000 has suddenly stopped printing. It was working fine yesterday, but today, when I try to print anything, nothing comes out.", which clearly indicates the printer is not functioning. The information that the power is on and there are no error lights suggests a potential connectivity or software issue rather than a physical problem with the printer itself, which is typically represented as an "Offline" status.

💡 Test-day tip
For Part 7, when encountering problem-solving scenarios, pay close attention to the user's descriptions of the current issue. Phrases like "stopped printing" and "nothing comes out" are direct clues to the device's operational status.

📊 Wrong-option analysis
X) Printing — The customer explicitly stated the printer is not printing, making this option incorrect.
X) Ready — The phrase "nothing comes out" implies the printer is not ready to print, thus this option is incorrect.
X) Scanning — There is no mention of the printer's scanning capability in the passage, and the customer's issue relates to printing, making this option irrelevant.

관련 문제