TOEIC リーディング パート 7 — 問題

パッセージ

Customer Service Chat Transcript

**System:** Welcome to OmniCorp Support! You are now connected with Agent Lee. Please note that all conversations may be monitored for quality assurance.

**Agent Lee:** Hello Ms. Sharma. How may I assist you today?

**Anya Sharma:** Hi Lee. My OmniPrint Pro 5000 has suddenly stopped printing. It was working fine yesterday, but today, when I try to print anything, nothing comes out. The power is on, and there are no error lights flashing.

**Agent Lee:** I understand. Thank you for that information, Ms. Sharma. Could you please confirm if the printer has sufficient paper and ink levels?

**Anya Sharma:** Yes, I just replaced the ink cartridge yesterday, and the paper tray is full.

**Agent Lee:** Alright. It sounds like we may need to schedule a technician to diagnose the issue. Would you be available for a remote diagnostic session first? It might save you the trouble of an in-person visit.

**Anya Sharma:** A remote session sounds good. How does that work?

**Agent Lee:** I will guide you through some troubleshooting steps via chat and possibly a phone call. If we can't resolve it remotely, we'll proceed with scheduling an on-site repair for your printer.

**Anya Sharma:** Okay, let's try the remote session. I've tried restarting the printer and my computer already.

**Agent Lee:** Excellent. Let's start by checking the printer queue on your computer. Could you please open your control panel and navigate to 'Devices and Printers'?

**Anya Sharma:** Found it. It shows my OmniPrint Pro 5000 as 'Offline'.

**Agent Lee:** That indicates a communication issue between your computer and the printer. Let's try removing the printer from your devices and then re-adding it. I'll provide the steps.

**Anya Sharma:** Okay, I've removed it. Now what?

**Agent Lee:** Please click 'Add a printer' and follow the prompts. It should detect the OmniPrint Pro 5000 on your network.

**Anya Sharma:** It's detecting... Success! It now shows as 'Ready'. I'll try printing a test page now.

**Agent Lee:** Great! Please let me know the result.

**Anya Sharma:** It worked! The test page printed perfectly. Thank you so much, Lee!

**Agent Lee:** You're very welcome, Ms. Sharma! I'm glad we could resolve the issue remotely. Is there anything else I can assist you with today?

**Anya Sharma:** No, that's all. Thanks again for your efficient help.

**Agent Lee:** It was my pleasure. Thank you for contacting OmniCorp Support. Have a great day!
**System:** Chat ended.

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問題

Why did the printer stop functioning according to Ms. Sharma's initial report?

選択肢

  1. A. The ink cartridge was depleted.
  2. B. A critical error light was illuminated.
  3. C. It ceased printing without apparent cause. ✓
  4. D. The paper supply was insufficient.

正解

C. It ceased printing without apparent cause.

解説

[KO]
📖 지문해석 — 고객 지원 챗봇에서 Anya Sharma 씨는 OmniCorp 지원팀의 Lee 상담원에게 자신의 OmniPrint Pro 5000 프린터가 갑자기 작동을 멈췄다고 보고했습니다. 전원은 켜져 있었고 오류 표시등도 깜박이지 않았다고 합니다.
📝 정답이유 — Ms. Sharma는 "nothing comes out" (아무것도 나오지 않습니다)와 "The power is on, and there are no error lights flashing." (전원은 켜져 있고, 오류 표시등도 깜박이지 않습니다)라고 명시적으로 언급했습니다. 이는 프린터가 겉보기에는 명확한 이유 없이 작동을 멈췄음을 의미하며, 이는 선택지 3번 "It ceased printing without apparent cause." (명확한 원인 없이 인쇄가 중단되었습니다)와 정확히 일치합니다.
💡 실전팁 — Part 7에서 원인/결과나 문제점/해결책을 묻는 질문이 나오면, 화자가 제시하는 문제 상황에 대한 직접적인 설명이나 상세 묘사를 주의 깊게 찾아야 합니다. "suddenly stopped," "nothing comes out," "no error lights"와 같은 구절은 문제의 특성을 파악하는 데 중요합니다.
📊 오답분석 —
X) The ink cartridge was depleted. (잉크 카트리지가 소진되었습니다) — Ms. Sharma는 잉크 부족에 대한 언급을 하지 않았으며, 이는 추측입니다.
X) A critical error light was illuminated. (심각한 오류 표시등이 켜졌습니다) — Ms. Sharma는 명확하게 "no error lights flashing" (오류 표시등이 깜박이지 않습니다)라고 언급했습니다.
X) The paper supply was insufficient. (용지 공급이 부족했습니다) — Ms. Sharma는 용지 부족에 대한 어떠한 언급도 하지 않았으며, 이는 추측입니다.

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[JA]
📖 本文の和訳 — カスタマーサービスチャットのトランスクリプトにおいて、Anya Sharma様はOmniCorpサポートのエージェントであるLee氏に、ご自身のOmniPrint Pro 5000プリンターが突然印刷できなくなったと報告しました。電源は入っており、エラーランプも点滅していなかったそうです。
📝 정답이유 — Sharma様は「nothing comes out」（何も出てきません）、「The power is on, and there are no error lights flashing.」（電源は入っていますし、エラーランプも点滅していません）と明確に述べています。これは、プリンターが明白な原因なく動作を停止したことを示しており、選択肢3「It ceased printing without apparent cause.」（明白な原因なしに印刷が停止しました）と完全に一致します。
💡 실전팁 — Part 7で原因・結果や問題点・解決策を問う問題が出題された場合、話者が提示する問題状況についての直接的な説明や詳細な描写に注意深く注目してください。「suddenly stopped」、「nothing comes out」、「no error lights」といったフレーズは、問題の性質を把握する上で重要です。
📊 오답분석 —
X) The ink cartridge was depleted. (インクカートリッジが空になりました) — Sharma様はインク切れについて言及しておらず、これは憶測です。
X) A critical error light was illuminated. (重大なエラーランプが点灯しました) — Sharma様は明確に「no error lights flashing」（エラーランプは点滅していません）と述べています。
X) The paper supply was insufficient. (用紙の供給が不足していました) — Sharma様は用紙不足について一切言及しておらず、これは憶測です。

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[TH]
📖 การแปลบทอ่าน — ในบทสนทนาแชทบริการลูกค้า คุณ Anya Sharma ได้แจ้งเจ้าหน้าที่ Lee จากฝ่ายสนับสนุน OmniCorp ว่าเครื่องพิมพ์ OmniPrint Pro 5000 ของเธอหยุดทำงานกะทันหัน โดยเธอกล่าวว่าเครื่องเปิดอยู่และไม่มีไฟแจ้งเตือนข้อผิดพลาดใดๆ กะพริบ
📝 정답이유 — คุณ Sharma ระบุอย่างชัดเจนว่า "nothing comes out" (ไม่มีอะไรออกมาเลย) และ "The power is on, and there are no error lights flashing." (เครื่องเปิดอยู่ และไม่มีไฟแจ้งเตือนข้อผิดพลาดใดๆ กะพริบ) ซึ่งบ่งชี้ว่าเครื่องพิมพ์หยุดทำงานโดยไม่มีสาเหตุที่เห็นได้ชัด ซึ่งตรงกับตัวเลือกที่ 3 "It ceased printing without apparent cause." (หยุดพิมพ์โดยไม่มีสาเหตุที่เห็นได้ชัด)
💡 실전팁 — ในข้อสอบ Part 7 หากเจอคำถามที่ถามถึงสาเหตุ/ผลลัพธ์ หรือปัญหา/วิธีแก้ไข ให้มองหาคำอธิบายโดยตรงหรือรายละเอียดที่ผู้พูดให้เกี่ยวกับสถานการณ์ปัญหา "suddenly stopped" (หยุดกะทันหัน), "nothing comes out" (ไม่มีอะไรออกมาเลย), "no error lights" (ไม่มีไฟแจ้งเตือน) เป็นวลีสำคัญในการระบุลักษณะของปัญหา
📊 오답분석 —
X) The ink cartridge was depleted. (ตลับหมึกหมด) — คุณ Sharma ไม่ได้กล่าวถึงปัญหาหมึกหมด นี่เป็นการคาดเดา
X) A critical error light was illuminated. (มีไฟแจ้งเตือนข้อผิดพลาดร้ายแรงสว่างขึ้น) — คุณ Sharma ระบุอย่างชัดเจนว่า "no error lights flashing" (ไม่มีไฟแจ้งเตือนข้อผิดพลาดใดๆ กะพริบ)
X) The paper supply was insufficient. (กระดาษไม่เพียงพอ) — คุณ Sharma ไม่ได้กล่าวถึงปัญหาเรื่องกระดาษไม่เพียงพอ นี่เป็นการคาดเดา

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[VI]
📖 Dịch đoạn văn — Trong bản ghi nhớ trò chuyện dịch vụ khách hàng, cô Anya Sharma đã báo cáo với nhân viên hỗ trợ OmniCorp là anh Lee rằng máy in OmniPrint Pro 5000 của cô đột nhiên ngừng hoạt động. Cô ấy cho biết máy đã được bật nguồn và không có đèn báo lỗi nào nhấp nháy.
📝 Lý do chọn đáp án — Cô Sharma đã nêu rõ ràng rằng "nothing comes out" (không có gì được in ra) và "The power is on, and there are no error lights flashing." (nguồn điện đã bật, và không có đèn báo lỗi nào nhấp nháy). Điều này cho thấy máy in đã ngừng hoạt động mà không có nguyên nhân rõ ràng, khớp hoàn toàn với lựa chọn 3: "It ceased printing without apparent cause." (Máy ngừng in mà không có nguyên nhân rõ ràng).
💡 Mẹo làm bài — Trong Phần 7 TOEIC, khi gặp câu hỏi về nguyên nhân/kết quả hoặc vấn đề/giải pháp, hãy chú ý kỹ đến lời giải thích trực tiếp hoặc mô tả chi tiết về tình huống vấn đề mà người nói đưa ra. Các cụm từ như "suddenly stopped" (đột nhiên ngừng lại), "nothing comes out" (không có gì được in ra), "no error lights" (không có đèn báo lỗi) rất quan trọng để xác định bản chất của vấn đề.
📊 Phân tích lựa chọn sai —
X) The ink cartridge was depleted. (Hộp mực đã cạn.) — Cô Sharma không đề cập đến việc hết mực; đây là suy đoán.
X) A critical error light was illuminated. (Một đèn báo lỗi nghiêm trọng đã sáng.) — Cô Sharma đã nói rõ ràng là "no error lights flashing." (không có đèn báo lỗi nào nhấp nháy).
X) The paper supply was insufficient. (Nguồn cung cấp giấy không đủ.) — Cô Sharma không đề cập gì đến việc hết giấy; đây là suy đoán.

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[ID]
📖 Terjemahan Teks — Dalam transkrip obrolan layanan pelanggan, Ibu Anya Sharma melaporkan kepada Agen Lee dari OmniCorp Support bahwa printer OmniPrint Pro 5000 miliknya tiba-tiba berhenti berfungsi. Ia menyatakan bahwa daya printer menyala dan tidak ada lampu error yang berkedip.
📝 Alasan Memilih Jawaban — Ibu Sharma secara eksplisit menyatakan "nothing comes out" (tidak ada hasil cetakan keluar) dan "The power is on, and there are no error lights flashing." (daya menyala, dan tidak ada lampu error yang berkedip). Ini menunjukkan bahwa printer berhenti berfungsi tanpa penyebab yang jelas, yang sepenuhnya sesuai dengan pilihan 3: "It ceased printing without apparent cause." (Berhenti mencetak tanpa penyebab yang jelas).
💡 Tips Ujian — Di Bagian 7 TOEIC, jika Anda menemukan pertanyaan tentang sebab/akibat atau masalah/solusi, perhatikan baik-baik penjelasan langsung atau deskripsi rinci tentang situasi masalah yang diberikan oleh pembicara. Frasa seperti "suddenly stopped" (tiba-tiba berhenti), "nothing comes out" (tidak ada hasil cetakan keluar), "no error lights" (tidak ada lampu error) sangat penting untuk mengidentifikasi sifat masalah tersebut.
📊 Analisis Pilihan Salah —
X) The ink cartridge was depleted. (Kartrid tinta habis.) — Ibu Sharma tidak menyebutkan kehabisan tinta; ini adalah asumsi.
X) A critical error light was illuminated. (Lampu error kritis menyala.) — Ibu Sharma dengan jelas menyatakan "no error lights flashing." (tidak ada lampu error yang berkedip).
X) The paper supply was insufficient. (Pasokan kertas tidak mencukupi.) — Ibu Sharma tidak menyebutkan masalah pasokan kertas; ini adalah asumsi.

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[MS]
📖 Terjemahan Petikan — Dalam transkrip sembang perkhidmatan pelanggan, Puan Anya Sharma melaporkan kepada Ejen Lee dari OmniCorp Support bahawa pencetak OmniPrint Pro 5000 miliknya tiba-tiba berhenti berfungsi. Beliau menyatakan bahawa kuasa pencetak telah dihidupkan dan tiada lampu ralat yang berkelip.
📝 Sebab Jawapan — Puan Sharma secara eksplisit menyatakan "nothing comes out" (tiada apa yang keluar) dan "The power is on, and there are no error lights flashing." (kuasa dihidupkan, dan tiada lampu ralat yang berkelip). Ini menunjukkan bahawa pencetak berhenti berfungsi tanpa sebab yang ketara, yang selaras sepenuhnya dengan pilihan 3: "It ceased printing without apparent cause." (Berhenti mencetak tanpa sebab ketara).
💡 Tip Peperiksaan — Dalam Bahagian 7 TOEIC, jika anda menemui soalan tentang sebab/akibat atau masalah/penyelesaian, berikan perhatian khusus kepada penjelasan langsung atau penerangan terperinci tentang situasi masalah yang diberikan oleh penutur. Frasa seperti "suddenly stopped" (tiba-tiba berhenti), "nothing comes out" (tiada apa yang keluar), "no error lights" (tiada lampu ralat) adalah penting untuk mengenal pasti sifat masalah tersebut.
📊 Analisis Pilihan Salah —
X) The ink cartridge was depleted. (Bendalung dakwat telah habis.) — Puan Sharma tidak menyebutkan kehabisan dakwat; ini adalah andaian.
X) A critical error light was illuminated. (Lampu ralat kritikal menyala.) — Puan Sharma dengan jelas menyatakan "no error lights flashing." (tiada lampu ralat yang berkelip).
X) The paper supply was insufficient. (Bekalan kertas tidak mencukupi.) — Puan Sharma tidak menyebutkan sebarang masalah bekalan kertas; ini adalah andaian.

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[PT-BR]
📖 Tradução da Passagem — Na transcrição de chat de atendimento ao cliente, a Sra. Anya Sharma relatou ao Agente Lee do Suporte OmniCorp que sua impressora OmniPrint Pro 5000 parou de funcionar subitamente. Ela afirmou que a energia da impressora estava ligada e que nenhuma luz de erro estava piscando.
📝 Razão da Resposta — A Sra. Sharma declarou explicitamente "nothing comes out" (nada sai) e "The power is on, and there are no error lights flashing." (a energia está ligada e nenhuma luz de erro está piscando). Isso indica que a impressora parou de funcionar sem uma causa aparente, o que corresponde perfeitamente à opção 3: "It ceased printing without apparent cause." (Parou de imprimir sem causa aparente).
💡 Dica para o Dia da Prova — Na Parte 7 do TOEIC, ao encontrar perguntas sobre causa/efeito ou problema/solução, preste muita atenção às explicações diretas ou descrições detalhadas da situação do problema fornecidas pelo falante. Frases como "suddenly stopped" (parou de repente), "nothing comes out" (nada sai), "no error lights" (sem luzes de erro) são cruciais para identificar a natureza do problema.
📊 Análise das Opções Erradas —
X) The ink cartridge was depleted. (O cartucho de tinta estava esgotado.) — A Sra. Sharma não mencionou falta de tinta; isso é especulação.
X) A critical error light was illuminated. (Uma luz de erro crítica estava acesa.) — A Sra. Sharma declarou claramente "no error lights flashing." (nenhuma luz de erro estava piscando).
X) The paper supply was insufficient. (O suprimento de papel estava insuficiente.) — A Sra. Sharma não mencionou nenhum problema com o suprimento de papel; isso é especulação.

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[MY]
📖 အewnątrzအမြင် — ဝယ်ယူသူဝန်ဆောင်မှု Chat Transcript တွင် Anya Sharma မှ OmniCorp Support မှ Lee Agent ထံသို့ OmniPrint Pro 5000 ပရင်တာသည် အကြောင်းအရင်းမရှိဘဲ ရပ်တန့်သွားကြောင်း အစီရင်ခံခဲ့သည်။ သူမ၏အဆိုအရ ပါဝါဖွင့်ထားပြီး မည်သည့် အမှားအကြောင်းပြချက်မီးလုံးမျှ မလင်းပါ။
📝 အကြောင်းရင်း — Sharma မှ "nothing comes out" (မည်သည့်အရာမျှ မထွက်လာ) နှင့် "The power is on, and there are no error lights flashing." (ပါဝါ ဖွင့်ထားပြီး၊ အမှား အကြောင်းပြချက် မီးလုံးမရှိ) ဟု တိတိကျကျ ပြောကြားခဲ့သည်။ ဤသည်မှာ ပရင်တာသည် ထင်ရှားသော အကြောင်းရင်းမရှိဘဲ ရပ်တန့်သွားခြင်းကို ဖော်ပြသည်၊ ၎င်းသည် ရွေးစရာ 3 "It ceased printing without apparent cause." (ထင်ရှားသော အကြောင်းရင်းမရှိဘဲ ပုံနှိပ်ခြင်းကို ရပ်တန့်ခဲ့သည်) နှင့် လုံးဝ ကိုက်ညီသည်။
💡 စာသင်ခန်းထိပ်ဖျား — TOEIC 7 ပိုင်းတွင်၊ အကြောင်းရင်း/အကျိုးဆက် သို့မဟုတ် ပြဿနာ/ဖြေရှင်းနည်းများဆိုင်ရာ မေးခွန်းများကို ရင်ဆိုင်ရပါက၊ စကားပြောသူမှ ပေးသော ပြဿနာအခြေအနေ၏ တိုက်ရိုက်ရှင်းလင်းချက် သို့မဟုတ် အသေးစိတ်ဖော်ပြချက်ကို ဂရုပြုပါ။ "suddenly stopped", "nothing comes out", "no error lights" စသည့် စကားစုများသည် ပြဿနာ၏ သဘောသဘာဝကို ခွဲခြားသိရှိရန် အရေးကြီးပါသည်။
📊 မှားယွင်းသော ရွေးချယ်ခွင့် ခွဲခြမ်းစိတ် —
X) The ink cartridge was depleted. (မှင် ကတ်ထရစ် ကုန်သွားသည်။) — Sharma မှ မှင် ကုန်သွားသည်ကို မပြောကြားခဲ့ပါ။ ဤသည်မှာ ခန့်မှန်းခြင်း ဖြစ်သည်။
X) A critical error light was illuminated. (အရေးပါသော အမှားအကြောင်းပြချက် မီးလုံး လင်းသည်။) — Sharma မှ "no error lights flashing." (အမှား အကြောင်းပြချက် မီးလုံးမရှိ) ဟု တိကျစွာ ပြောကြားခဲ့သည်။
X) The paper supply was insufficient. (စက္ကူ ထောက်ပံ့မှု မလုံလောက်ပါ။) — Sharma မှ စက္ကူ ထောက်ပံ့မှု ပြဿနာကို မပြောကြားခဲ့ပါ။ ဤသည်မှာ ခန့်မှန်းခြင်း ဖြစ်သည်။

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[ZH-TW]
📖 文章翻譯 —
系統：歡迎使用 OmniCorp 支援服務！您現在已連線至客服代表 Lee。請注意，為了確保服務品質，所有對話可能會被監控。
Anya Sharma：您好，Lee。我的 OmniPrint Pro 5000 印表機突然停止列印了。它昨天還運作正常，但今天，當我嘗試列印任何東西時，什麼都沒有跑出來。電源是開著的，也沒有任何錯誤燈號在閃爍。
📝 答案解析 —
正確答案是「它在沒有明顯原因的情況下停止列印。」，這直接呼應了 Anya Sharma 的陳述：「我的 OmniPrint Pro 5000 印表機突然停止列印了...電源是開著的，也沒有任何錯誤燈號在閃爍。」這表示問題並非由墨水、錯誤燈號或紙張引起，而是表面上沒有明確的原因。
💡 應試技巧 —
閱讀使用者描述時，務必留意使用者聲稱的「問題的直接症狀」以及「排除的其他可能性」，這能幫助你快速鎖定描述問題本質的選項。
📊 錯誤選項分析 —
X) 墨水匣耗盡 — Anya Sharma 並沒有提到墨水問題，而是說「沒有任何錯誤燈號在閃爍」，這通常意味著墨水問題的指示燈可能沒有亮起。
X) 關鍵錯誤燈號亮起 — Anya Sharma 明確表示「也沒有任何錯誤燈號在閃爍」，直接反駁了此選項。
X) 紙張供應不足 — Anya Sharma 並沒有提到紙張供應問題，例如卡紙或紙張用盡。
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[EN]
📖 Passage Translation — In the customer service chat transcript, Ms. Anya Sharma reported to Agent Lee from OmniCorp Support that her OmniPrint Pro 5000 printer had suddenly stopped functioning. She stated that the power was on and there were no error lights flashing.
📝 Why this answer — Ms. Sharma explicitly stated "nothing comes out" and "The power is on, and there are no error lights flashing." This indicates that the printer ceased functioning without an apparent cause, which perfectly matches option 3: "It ceased printing without apparent cause."
💡 Test-day tip — In Part 7, when encountering questions about cause/effect or problems/solutions, pay close attention to the direct explanation or detailed description of the problem situation provided by the speaker. Phrases like "suddenly stopped," "nothing comes out," and "no error lights" are crucial for identifying the nature of the issue.
📊 Wrong-option analysis —
X) The ink cartridge was depleted. — Ms. Sharma made no mention of depleted ink; this is speculation.
X) A critical error light was illuminated. — Ms. Sharma clearly stated "no error lights flashing."
X) The paper supply was insufficient. — Ms. Sharma did not mention any paper supply issues; this is speculation.

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