TOEIC Nghe Phần 3 — Đoạn văn

Đoạn văn

Man: Thank you for calling TechSupport. This is John. How can I help you?
Woman: Hello John. I'm calling about a serious issue with the software update I installed yesterday. My main project file seems to be corrupted.
Man: Oh, I'm very sorry to hear that. Can you describe what happened?
Woman: Well, after the update finished, I tried to open my project file, and I received an error message stating it was unreadable. I've tried everything, but it's completely inaccessible.
Man: I understand. This sounds like it might be related to the update. Did you happen to perform a data backup procedure recently?
Woman: I did back up my data last week, thankfully. Is there a way to restore from that backup?
Man: Absolutely. That's precisely what the backup is for. We can guide you through the restoration process. It should recover your file to its state from last week. Can you confirm your customer ID?
Woman: Yes, it’s 789-WXYZ.

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