TOEIC Listening Part 3 — Petikan

Petikan

Woman 1: Hi everyone, thanks for coming to today’s training session. We’ll be focusing on improving our customer service skills.
Man 1: I’m looking forward to it. I want to learn how to handle difficult calls better.
Woman 1: Exactly. And today, we have a special module on dealing with billing inquiries, including how to explain the recent utility bill payment changes.
Man 1: Oh, that’s very relevant. Many customers have been confused about the new system.
Woman 1: We’ll cover that in detail. We’ll also practice role-playing common scenarios. Any questions before we start?
Man 2: Just one. Will this training cover how to process refunds?
Woman 1: Yes, that's also on the agenda. Let’s get started!

Soalan (6)

• Soalan 1: What specific skill will be discussed in a special module?
• Soalan 2: Why is the special module about billing relevant?
• Soalan 3: What additional topic does Man 2 ask about?
• Soalan 4: What is the main topic of the conversation?
• Soalan 5: According to Woman 1, is processing refunds on the agenda?
• Soalan 6: What activity will participants practice?