TOEIC 리스닝 파트 3 — 지문

지문

Man: Hello, customer service. How can I help you?
Woman: Hi, I’m calling about the building’s elevator. It’s been out of service since yesterday morning.
Man: Oh, I’m very sorry to hear that. We are aware of the issue. Our maintenance team is working on it right now.
Woman: Do you know when it will be fixed? I live on the 10th floor, and it’s very difficult to climb the stairs every day.
Man: I understand your frustration. The technicians are doing their best. It looks like it’s related to the recent elevator maintenance closure we announced last week. It should be available by tomorrow afternoon.
Woman: Tomorrow afternoon? That’s still a long time. Is there any discount for the inconvenience?
Man: Let me check… Yes, we can offer you a 10% discount on your next rent payment for the trouble.
Woman: Okay, thank you. I hope it’s fixed by then.

문제 (5)