TOEIC 리스닝 파트 3 — 지문

지문

Store Manager: Good morning, Stellar Solutions. How can I help you?
Client: Hi, this is David Chen from Apex Corp. I’m calling about our office printer, the Model XJ-5000. It’s been malfunctioning all morning, showing an error code E-45, and printing is completely stalled.
Store Manager: Oh, I'm sorry to hear that, Mr. Chen. Error E-45 usually indicates a fuser unit issue. Is it completely down, or is it just producing poor quality prints?
Client: Completely down. We have a critical presentation to print by end of day, so this is quite urgent. We need someone to look at it as soon as possible. We're currently under the Premium Service contract.
Store Manager: Understood. Let me check our technician's availability. Our standard procedure is a 24-hour response time, but given the urgency and your contract level, I can see if we can expedite it. What’s your company’s full address and a contact number?
Client: It’s 123 Innovation Drive, Tech Park. The number is 555-123-4567. We’d appreciate any speed you can manage. This really impacts our workflow.

문제 (6)

• 문제 1: Which contract level does the client have?
• 문제 2: What is the standard response time for repairs?
• 문제 3: What does the store manager suggest about the error code?
• 문제 4: What is the primary purpose of the call?
• 문제 5: Why is the client in a hurry to get the printer fixed?
• 문제 6: What problem is Apex Corp experiencing with their printer?