TOEIC การฟัง พาร์ท 3 — บทอ่าน

บทอ่าน

Woman: Hello, tech support helpdesk? I'm having trouble logging into my work account.
Man: Hi there. Can you tell me your employee ID, please?
Woman: It’s 5482. I keep getting an 'incorrect password' message, but I'm sure I'm typing it correctly. I haven’t changed it recently.
Man: Okay, I see your account here. Let me try resetting your password from my end. Can you confirm your department?

คำถาม (6)

• คำถาม 1: What information does the man need first?
• คำถาม 2: What is the man's job title?
• คำถาม 3: What is the man going to do?
• คำถาม 4: What problem is the woman experiencing?
• คำถาม 5: Who is speaking to whom?
• คำถาม 6: Why is the woman calling the helpdesk?